Background
Housekeep is a technology provider connecting clients and cleaners in the UK home cleaning industry. Housekeep helps clients find trusted, local cleaners whilst assisting those cleaners with finding dense, local client routes. Over 1,000,000 cleans have been completed through the platform.
Introduction
- Housekeep is committed to ensuring the safety of all our community, including our customers, our Housekeepers and our staff
- We’ve worked alongside the Government, including Public Health England and the Health & Safety Executive, to draft safety guidelines for work in people’s homes (published here)
- We’ve also consulted with customers and Housekeepers to gather their input
- We’re committed to transparency and are publishing a specific COVID-19 risk assessment for cleaning in homes, which is in additional to other risk and health & safety measures we take
- We’ve published a summary version of these guidelines to customers and to Housekeepers, plus provided a link to this detailed guidance
- We’ve sought to use references to avoid repetition and to make this easy for anyone to read and understand
- We will update this risk assessment regularly based on updated government or public health guidance
- We welcome feedback and suggestions for improvement at any time. Please contact us at marketing@housekeep.com.
Thinking about risk
Section | Government guidance | Housekeep mitigating guidelines & actions |
1.0 | Objective: To reduce risk to the lowest reasonably practicable level by taking preventative measures, in order of priority | We’ve carried out this risk assessment and sought to reduce risk to the lowest reasonably practicable level by taking preventative measures. We’re also sharing this risk assessment with customers, Housekeepers and publicly, and inviting comments. |
1.1.1 | No work should be carried out in a household which is isolating because one or more family members has symptoms or where an individual has been advised to shield - unless it is to remedy a direct risk to the safety of the household or to public safety. | Customers & Housekeepers should skip cleans or pause their account if anybody in their home has coronavirus symptoms, has been advised to self-isolate, or has been advised to shield. |
1.1.2 | When working in a household where somebody is clinically vulnerable, but has not been asked to shield, for example, the home of someone over 70, prior arrangements should be made with vulnerable people to avoid any face-to-face contact, for example, when answering the door. You should be particularly strict about handwashing, coughing and sneezing hygiene, such as covering your nose and mouth and disposing of single-use tissues. |
Vulnerable customers can only book cleans if they have not been advised to shield (i.e. they’re not extremely clinically vulnerable). Vulnerable customers should take extra care in observing social distancing, for example isolating themselves to a single room while their Housekeeper is working, or scheduling the clean for a time when they are not at home. |
1.1.3 | Washing your hands more often than usual for 20 seconds using soap and hot water, particularly after coughing, sneezing and blowing your nose. | Housekeepers should thoroughly wash their hands with warm water & soap for 20 seconds, before, during and after their cleans, particularly after coughing, sneezing and blowing their nose. |
1.1.4 | Reducing the spread of germs when you cough or sneeze by covering your mouth and nose with a tissue, or your sleeve (not your hands) if you don’t have a tissue and throw the tissue in a bin immediately, then wash your hands. | Housekeepers should cover their mouth and nose with a tissue or sleeve (not their hands) when coughing or sneezing. Housekeepers should put used tissues in a covered bin immediately, then wash their hands with warm water & soap for 20 seconds. |
1.1.5 | Cleaning regularly touched objects and surfaces using your regular cleaning products to reduce the risk of passing the infection on to other people. |
Housekeepers should pay extra attention to 'high-touch' areas, such as; door and cupboard handles, light switches, TV remotes, tables, countertops. These surfaces should be cleaned using regular products, then disinfected using a product that 'kills 99.9% of germs' such as Dettol Antibacterial Surface Cleaner Spray. Housekeepers should use warm water (not hot or cold) when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products. Housekeepers should avoid shaking dirty laundry & soft furnishings such as bath mats and rugs. Housekeepers and customers should wash cleaning cloths and mop heads at the highest recommended temperature (40C+) after every use. |
1.1.6 | Communicating with households prior to any visit to discuss how the work will be carried out to minimise risk for all parties. |
Housekeep will notify customers and Housekeepers via email and other methods in advance about scheduled cleans. Housekeepers and customers can fully manage their cleaning schedules via digital tools (e.g. app, online account). Housekeepers and customers can communicate directly using the chat or call features in the customer’s online account and the Housekeeper App. They can also communicate with head office through digital channels including chat and email. |
1.1.7 | Maintaining social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable) as far as possible. |
Customers and Housekeepers should maintain social distancing at all times (2m, or 1m with risk mitigation where 2m is not viable). Where possible, customers should stay in another room while their Housekeeper is working, or schedule the clean for a time when they are not at home. |
1.2 | Share your risk assessment | We have done this via email, our website and this page. |
Who should go to work
Section | Government guidance | Housekeep mitigating guidelines & actions |
2.0 |
Objective: Employers should ensure workplaces are safe for anyone who cannot work from home. It is recognised that for providers of in-home services, it is often not possible to work from home. |
Housekeepers cannot practically work from home. |
2.0.1 | Finding digital or remote alternatives to physical, in-home work where possible such as video or phone consultations. | Not applicable. |
2.0.2 | Discussing working environment and practices with householders and clients in advance to confirm how the work will be carried out, if a physical visit is needed. | See 1.1.6. |
2.0.3 | Employers and agencies should keep in touch with workers, who they might usually meet with face-to-face, on their working arrangements including their welfare, mental and physical health and personal security. |
Housekeep will send regular updates on working arrangements and ways of working to both Housekeepers and customers. Housekeepers can contact Housekeep via telephone, chat or email anytime if they need support, whether about work, mental health or any other aspect of their wellbeing. Housekeep is also proactively reaching out to gather feedback individually and collectively. Further, we are providing advice about support schemes that might be available, such as the SEISS, Universal Credit and ESA. Housekeep will use simple, clear messaging to explain guidelines to Housekeepers and customers. |
2.1 |
Objective: To support those who are at a higher risk of infection and/or an adverse outcome if infected.
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We are asking Housekeepers to pause working and not attend cleans if they are clinically vulnerable, clinically extremely vulnerable, shielding or need to self-isolate, or if anyone in their home is in such a group. See 2.0.3 for support we’re providing to Housekeepers. |
2.2 |
Objective: To make sure individuals who are advised to stay at home under existing government guidance to stop infection spreading do not physically come to work. This includes individuals who have symptoms of COVID-19, those who live in a household or are in a support bubble with someone who has symptoms and those who are advised to self-isolate as part of NHS Test and Trace.
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See 2.1 and 2.0.3. |
2.3.1 |
Objective: To make sure that nobody is discriminated against.
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We treat everyone in our community with respect and fairness. We do not gather much of this special category data so do not see any additional discrimination risks here. |
Social distancing at work
Section | Government guidance | Housekeep mitigating guidelines & actions |
3.0 | Objective: Ensuring workers maintain social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable), wherever possible, including arriving at and departing from work, while in work and when travelling between sites. | Housekeep is recommending that cleans only go ahead where social distancing can be maintained, and that Housekeepers seek to travel by private transport. Housekeepers typically work in single-person teams. Further details are below. |
3.1 | Objective: To maintain social distancing wherever possible, including on arrival and departure and to ensure handwashing upon arrival. | See below. |
3.1.1 | Consider travelling to sites alone using your own transport, where insurance allows |
Housekeep’s technology helps Housekeepers to find local clients, minimising travel time. We recommend walking, cycling or driving to clients, and where public transport is necessary; to avoid peak travel times. Our technology is also asking customers to choose flexible time slots which allows Housekeepers to avoid peak travel times. Housekeepers should use a face covering if they do use public transport. Housekeepers attending recurring cleans and normal one-off visits, work individually. Housekeepers should not take any other person (including children) with them to cleans, unless agreed with their customer. |
3.1.2 | If workers have no option but to travel together, for example delivery teams, the following should be encouraged: | Housekeepers typically work and work in single-person teams. There are some occasions, such as via deep cleaning partners, where teams might work together. See below for details. |
3.1.2.1 | Journeys should be with the same individuals and limited in the number of people travelling per vehicle. | When travelling to deep cleans, partners should minimise team size and limit the number of people travelling per vehicle, travelling separately where possible. |
3.1.2.2 | Maintaining good ventilation, for example keeping windows open and passengers facing away from one another to reduce risk of transmission. | When travelling to deep cleans in vehicles, partners should open vehicle windows for ventilation, and do their best to observe social distancing, including facing away from one another where possible. |
3.1.2.3 | Vehicles regularly cleaned using gloves and standard cleaning products, with emphasis on handles and other areas where passengers may touch surfaces. | Housekeepers or deep cleaning partners should travel to cleans in their own vehicle, and should regularly clean it using gloves and standard cleaning products, with an emphasis on handles and other areas where passengers may touch surfaces. |
3.1.2.4 | Where possible, employers or agencies should match workers to households local to them to minimise transportation. | When customers book a regular clean, they are matched with the same local Housekeeper for every visit. |
3.1.2.5 | Wash hands on arrival and maintain social distancing when entering the home. | See 1.1.3. |
3.1.2.6 | See government guidance on travelling to and from work. | See 3.1.1. |
3.2 | Objective: To maintain social distancing wherever possible while performing work in the home. | See below. These points have been communicated to customers and to Housekeepers, plus are integrated in email notifications, the Housekeeper App and the customer online account. |
3.2.1 | Discussing with households ahead of a visit to ask that social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable) are maintained between workers and householders, if possible. | See 1.1.7. |
3.2.2 | Asking that households leave all internal doors open to minimise contact with door handles. | Customers should leave all internal doors open to minimise Housekeeper contact with door handles. |
3.2.3 | Identifying busy areas across the household where people travel to, from or through, for example, stairs and corridors, and minimising movement within these areas. | Customers and Housekeepers should minimise movement in corridors and stairs while the Housekeeper is working. |
3.2.4 | Bringing your own food and drink to households and having breaks outside where possible. | Housekeepers should bring their own food and drink to cleans, and take any breaks outside where possible. |
3.2.5 | Limiting the number of workers within a confined space to maintain social distancing. | See 3.1.2. |
3.2.6 | Using a fixed pairing system if people have to work in close proximity. For example, during two-person assembly or maintenance. | See 3.1.2. |
3.2.7 | Allocating the same workers to a household where jobs are repetitive. Employers and agencies should introduce fixed pairing to have the same individuals allocated to a household where jobs are repetitive in nature. | See 3.1.2.4. |
3.3 | Objective: To reduce transmission due to face-to-face meetings and maintain social distancing in meetings. | See below. |
3.3.1 | Using remote working tools to avoid in-person appointments. | Not applicable. |
3.3.2 | Only absolutely necessary participants should physically attend appointments and should maintain social distancing guidelines (2m, or 1m with risk mitigation where 2m is not viable). | See 1.1.7 & 3.1.2.4. |
3.3.3 | Avoiding transmission during appointments, for example, from sharing pens, documents and other objects. | Customers and Housekeepers should wash their hands before and after handling any cleaning products provided by the customer, including; sprays, cloths, vacuum cleaners & mops. |
3.3.4 | Holding meetings outdoors or in well-ventilated rooms whenever possible. | Housekeepers and customers should open windows where possible and turn on extractor fans for ventilation. |
3.4 | Objective: To prioritise safety during incidents. | In an emergency, customers and Housekeepers do not have to comply with social distancing guidelines if it would be unsafe. They should pay particular attention to sanitation measures immediately afterwards, including washing hands. |
Interacting with householders
Section | Government guidance | Housekeep mitigating guidelines & actions |
4.0 |
Objective: To make sure people understand what they need to do to maintain safety.
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See this document, and particularly 1.1.6. |
Cleaning the work area
Section | Government guidance | Housekeep mitigating guidelines & actions |
5.0 | Objective: To keep work areas in a home clean and prevent transmission by touching contaminated surfaces. | Housekeepers are in the home to conduct this cleaning. |
5.1.1 |
Objective: To keep work areas in a home clean and prevent transmission by touching contaminated surfaces.
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See 1.1.5 & 3.3.4. Customers should ensure that the ‘cleaning instructions’ in their online account are up to date, including the location of the bins. At the end of a clean, Housekeepers should dispose of the household waste in the location stated in their App. Housekeepers should also ensure they take all belongings with them and dispose of any single-use PPE in a non-recycling bin. Customers should book a deep clean after a known or suspected case of coronavirus, and should make Housekeep aware of the possible contamination at the time of booking. Housekeep will send a specialist team for these cleans. |
5.2.1 |
Objective: To help everyone keep good hygiene through the working day.
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See 1.1.3, 1.1.4 & 1.1.5. Where no handwashing facilities are available (e.g. on public transport), we recommend Housekeepers should carry and use hand sanitiser. |
5.3.1 |
Objective: To reduce transmission through contact with objects that come into or are removed from the home.
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Customers or Housekeepers should sanitise spare keys where they are being transferred from one party to another. Otherwise, not applicable. |
PPE and face coverings
Section | Government guidance | Housekeep mitigating guidelines & actions |
6.0 |
Workplaces should not encourage the precautionary use of extra PPE to protect against COVID-19 outside clinical settings or when responding to a suspected or confirmed case of COVID-19. Unless you are in a situation where the risk of COVID-19 transmission is very high, your risk assessment should reflect the fact that the role of PPE in providing additional protection is extremely limited. However, if your risk assessment does show that PPE is required, then you must provide this PPE free of charge to workers who need it. Any PPE provided must fit properly. |
Housekeepers should remove shoes, or wear shoe covers when at cleans, and should use disposable or machine washable gloves when at cleans. Disposable gloves and shoe covers are available for free from the Housekeep office. |
6.1 |
Face coverings are mandatory on public transport and in a number of indoor premises. People are also encouraged to wear face coverings in enclosed public spaces where there are people they do not normally meet. If you choose to wear one, it is important to use face coverings properly and wash your hands before putting them on and before and after taking them off. Some people don’t have to wear a face covering including for health, age or equality reasons. Employers should support their workers in using face coverings safely if they choose to wear one. This means telling workers:
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Housekeepers should wear face coverings when it is required, such as on public transport. Housekeepers are also encouraged to wear face coverings in enclosed public spaces, when it is not possible to practice social distancing. Social distancing should be observed at cleans, so Housekeepers do not need to wear a face covering during the clean. Housekeepers can wear a face covering during the clean if they prefer. Customers can request that their Housekeeper wears a mask during cleans, by requesting this in the 'cleaning instructions' in their online account. We’re directly passing on the government’s advice on face coverings to Housekeepers. |
Workforce management
Section | Government guidance | Housekeep mitigating guidelines & actions |
7.1.1 |
Objective: To change the way work is organised to create distinct groups and reduce the number of contacts each worker has.
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See 3.1 for details. When required, Housekeep will schedule in-office key transfers in such a way that Housekeepers can avoid rush-hour traffic, and minimise contact with other Housekeepers. When Housekeepers are booked for an in-office key transfer, they should attend this transfer at the scheduled time. |
7.1.2 |
Objective: To support NHS Test and Trace.
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Housekeep will keep a record of staff shift patterns to assist NHS Test and Trace if needed. |
7.1.3 |
Objective: To provide guidance in an event of a COVID-19 outbreak in the workplace.
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Housekeep has a plan for what to do in the event of a COVID-19 outbreak in the workplace. In this scenario, Housekeep's single point of contact for PHE is Lisa Pirrett (hello@housekeep.com). |
7.2 |
Objective: To avoid unnecessary work-related travel and keep workers safe when they do need to travel between homes.
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See 1.1 and 2.1. There are no overnight stays. |
7.3.1 |
Objective: To make sure all workers understand COVID-19 related safety procedures.
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See 2.0.3. |
7.3.2 |
Objective: To make sure all workers are kept up to date with how safety measures are being implemented or updated.
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See 2.0.3. |
Deliveries to the home
Section | Government guidance | Housekeep mitigating guidelines & actions |
8.0 |
Objective: To maintain social distancing and avoid surface transmission when goods enter and leave a home.
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Not applicable. Customer billing and Housekeeper payments are all electronic, including tips. |
Updated: 19 January 2021, following updated government guidance (published here).