Welcome to the Housekeep website terms and conditions for use (“Terms”). These Terms apply to the use of this Website and by accessing this Website and/or making a Booking for Services you agree to be bound by the Terms set out below. If you do not agree to be bound by these Terms please do not use our Website.
Before you place an order with us, if you have any questions relating to these Terms please contact our support team by email at hello@housekeep.com.
1) DEFINITIONS
“Booking” means a booking for Services made by You on our Website
“Services” means cleaning services or other home services;
“Housekeeper” means a cleaner or other home services provider available through our Website;
“We/us” means Housekeep Limited, of 59 Richmond Avenue, London, N1 0LX, with Company Registration Number 8744694;
“Website” means the website located at https://housekeep.com or any subsequent URL which may replace it;
“You” means a user of this Website.
2) USE OF THE WEBSITE
2.1 Access
You are provided with access to this Website in accordance with these Terms and any Booking made by you must be placed strictly in accordance with these Terms.
2.2 Registration
2.2.1 By registering as a user of our Website, you warrant that:
(a) the personal information which you provide when you register as a user and/or make a Booking is true, accurate, current and complete in all respects; and
(b) you will notify us immediately of any changes to this personal information by contacting our customer service representatives by email at hello@housekeep.com.
2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2.3 Our rights
We reserve the right to:
(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
(b) change these Terms from time to time as explained below. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.
3) THE HOUSEKEEP SERVICES PLATFORM
3.1 We act as a booking agency for self-employed Housekeepers. Our contract with you is limited to provision of use of our Website.
3.2 Your Housekeeper is responsible for providing the Services to you and you have a direct contract between you and the Housekeeper concerning the provision of Services. This contract does not include us. You and Housekeepers are responsible for any taxes or damage arising as a result of the Services.
3.3 We review applications, conduct interviews and undertake other checks of Housekeepers, with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or by third parties.
3.4 You acknowledge that you use Housekeepers at your own risk. You agree to provide a safe working environment for Housekeepers and to take appropriate precautions to supervise Housekeepers.
3.5 In the event of a dispute relating to the Services, we may agree to act as a mediator to attempt to resolve the dispute on your behalf. If you wish us to act as your mediator, you must promptly notify us of the facts giving rise to the dispute and provide us with any further information and assistance that we may reasonably request. We make no guarantee as to the effectiveness of any mediation and you remain solely responsible for resolving any disputes with Service Providers, including for any payments made to settle a dispute.
3.6 We will in no event be liable for damage, including but not limited to: damage caused due to use of corrosive cleaning products, including but not limited to bleach & oven cleaner; damage caused as a result of spillages; damage to items which require specialist care or cleaning products; damage caused to cleaning equipment where written instructions for use were not provided; damage to your property or cleaning equipment that existed prior to the clean; damage that could not reasonably have been foreseen or prevented by us as providers of the website
4) BOOKING SERVICES
4.1 By placing an order through our Website, you warrant that you are: legally capable of entering into binding contracts, and at least 18 years old.
4.2 All Bookings are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email on behalf of the selected Housekeeper to confirm the Booking (the “Visit Confirmation”). The contracts between us and you and between you and the Housekeeper will only be formed when we send you the Visit Confirmation.
4.3 You agree that you will not seek to book any Services from any Housekeeper other than via our Website for the duration of this agreement and in the 3 months after termination of this agreement.
5) PRICE AND PAYMENT
5.1 The price of any Services will be as quoted on our Website, except in cases of obvious error.
5.2 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Visit Confirmation email.
5.3 Every effort has been made on this Website to ensure that making a Booking is secure. We cannot be responsible for fraudulent use on our Website of a lost payment card.
5.4 You must maintain a valid payment card with us. You must inform us immediately if your payment card details are no longer valid.
5.5 You authorise us to seek pre-authorisation of your payment card. You also authorise us to charge your payment card in full on the day of the scheduled Booking or after the scheduled Booking.
5.6 If any amount due by you is unpaid after the day of the scheduled Booking, we may charge a £10 administration fee and interest each month.
5.7 A promotional code, credit, gift card or voucher may only be used by new customers. Offer can only be redeemed once per household. Offer can only be redeemed once per customer. Offer can only be redeemed against home cleaning services (no add-on services), unless otherwise stated. Offer can only be redeemed against regular weekly or fortnightly cleans. Offers relating to a "First Clean" can be redeemed for a maximum of 3 hours. Other terms and conditions apply, including expiry. Please contact hello@housekeep.com for further details.
5.8 Housekeep operates a referral scheme that is open to selected users and is accessible from your account. You can share your referral code or link with people you know, who do not live at the same address as you and who you think would benefit from the Housekeep service. If a new user uses your referral code, you and your referred user may be eligible for referral benefits. Referral codes and links must only be used for personal, non-commercial purposes. For example, you may share your referral code or link on your personal social media accounts, but you agree that you will not share them on websites where you are not the account owner, including (but not limited to) Facebook business accounts or groups, Wikipedia, Google Reviews, coupon websites, and nor will you promote your referral code or link via advertising platforms including (but not limited to) Google Ads and Bing. We reserve the right to withdraw and deactivate your referral code, link and referral benefits at any time and will not be responsible for any losses you suffer if we withdraw and deactivate your referral code, link or referral benefits.
5.9 Housekeep may at its sole discretion offer its own discounts and promotional offers (“Housekeep promotional offers”) to potential and existing customers to promote Housekeep’s business as an agent. These offers will not reduce the consideration received by the cleaner and may therefore entail Housekeep subsidising the consideration due to the cleaner in some circumstances. The customer acknowledges that any consideration paid by the customer as part of a Housekeep promotional offer up to the amount of consideration that would otherwise be due to the cleaner at the agreed standard rates is wholly consideration due to the cleaner.
6) BOOKING CANCELLATION BY US
6.1 If you violate any of the Terms, your permission to use the Services and Website will automatically terminate.
6.2 We reserve the right to cancel any Booking without notice or cause.
7) BOOKING CANCELLATION BY YOU
7.1 You may cancel or reschedule a Booking until 18:00 the day before the Booking for free.
7.2 For cancellations after 18:00 the day before the Booking, or if your Housekeeper arrives for the clean and is unable to gain entry or start the clean, you will be charged the full price of the Booking.
8) INSURANCE
8.1 We have a £2m public liability insurance policy underwritten by a leading insurer. There are excesses of at least £250, depending on the specific type of claim, which will be at your cost.
8.2 This policy is only able to cover extreme circumstances, for example, serious injury to the Housekeeper.
9) THIRD PARTY LINKS
Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
10) PRIVACY
We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.
11) LIABILITY
11.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Services you purchased in the previous six months.
11.2 This limitation does not include or limit in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
11.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited: to loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or, waste of management or office time however arising and whether caused by by tort (including negligence), breach of contract or otherwise.
11.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Booking and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
12) EVENTS OUTSIDE OUR CONTROL
12.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
12.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock outs or other industrial action; civil commotion; riot; invasion; terrorist attack or threat of terrorist attack; war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; impossibility of use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; acts, decrees, legislation, regulations or restrictions of any government.
12.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
13) GENERAL
13.1 Intellectual property and right to use
13.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.
13.1.2 No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.
13.1.3 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.
13.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
13.1.5 If you publish any content on our Website, such as reviews, comments, ratings, profiles or listings, you grant us a worldwide, perpetual, non-exclusive, royalty-free licence to copy, alter, adapt or display such Content on our Website.
13.2 Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
13.3 Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
13.4 Notices
All notices given by you to us must be given to Housekeep Limited at Farringdon House, 105-107 Farringdon Road, London, EC1R 3BU. We may give notice to you at either the email or postal address you provide to us when making a Booking, or as specified above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
13.5 Transfer of rights and obligations
13.5.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
13.5.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
13.5.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
13.6 Severance
If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.
13.7 Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
13.8 Entire Agreement
These Terms and any document expressly referred to in them constitute the entire agreement between us with respect to the subject matter of any contract and supersedes any previous communications or agreements between us.
13.9 Our Right to Vary these Terms
We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you book Services from us. Please regularly check on our Website for new versions.
13.10 Law
These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13.11 Contact Information
We can be contacted by email at hello@housekeep.com and by post at Farringdon House, 105-107 Farringdon Road, London, EC1R 3BU.