How Housekeep Works

Housekeep makes it easy to find a trusted, experienced house cleaner in your local area.

Every cleaner is English-speaking, friendly, reliable and trustworthy. They've been interviewed in-person, background-checked and rated 5-stars by their customers.

As well as being cleaning pros, they can help you with household tasks such as laundry and ironing.

Book a regular visit and we’ll send you the same trusted cleaner every week or fortnight. If you take advantage of our free key-holding service, they can even clean while you’re at work.

You manage everything online - from booking to payment. Add visits, skip visits, leave notes and book extra services including fridge and oven cleaning. 

We’ve helped thousands of Londoners find a trusted cleaner in their local area. Book a one-off clean or a regular visit now, and leave the elbow grease to us.

The Housekeep Story

Our senior team has over 50 years’ combined experience in building businesses for consumers. We’ve been involved in some of the UK’s most exciting start ups, like Streetcar/Zipcar, Lovespace and Crowdcube.

We don’t think a good idea alone is enough to be successful – and we’re putting our money where our mouth is. After all, there are 152 other home cleaning companies just in our postcode! Instead, we think it’s about being the best at what you do. We’re obsessed with providing quality home cleaners and matching that with better customer service than anyone else out there.

We’re a young company and we’re growing fast. We’ve been backed by some of the best investors in the UK and have won a couple of awards, but the thing we’re most proud of is our happy customers and happy Housekeepers

Our mission is to become the trusted provider for all your household chores. We’ve started with cleaning your house, but who knows what’s next? If you’ve got any good ideas, drop us a line!

The Housekeep Team

Avin

Founder and CEO

What I do

My job is to set the vision & strategy for Housekeep and then to recruit ridiculously capable, motivated people to deliver it.

Background

Before founding Housekeep, I worked in venture capital investing in and working alongside some of the UK’s most successful consumer technology startups like Zipcar, myhomemove & Kings Court Trust. I’m also an active angel investor in 40+ businesses. Prior to this, I worked in management consulting and investment banking.

Ask me about…

Travel. Eating & drinking. Sport. Excel. Books. Startups. Technology.

Most hated cleaning task

Wrong question for me, in fact it’s hard to pick a favourite. Vacuuming, stacking dishwashers & ironing are all serious passions.

What I’d rather be doing (than cleaning)

Travelling the world, exploring new places (whilst obsessively checking in to see what’s going on in the office).

Gareth

Chief Technology Officer

What I do

I build technology to make peoples' jobs easier. For Housekeepers, that means finding ways to give them up to date instructions and the most efficient routes between jobs. For our office staff, that means creating tools that give them all the information they need to solve the problems that come up every day.

Background

I fell into software development about ten years ago as a result of my love building things. Before Housekeep I worked on at the Future Media and Technology department of the BBC, followed by a stint at Conversocial when it was still a very small startup. 

Ask me about

Python. Cycling.

Most hated cleaning task

Picking the slimy bits out of the kitchen sink's plughole.

What I’d rather be doing (than cleaning)

On a Greek beach.

Lisa

Head of Operations

What I do

I’m responsible for managing and structuring our Ops team who deliver exceptional service to customers and housekeepers. Developing systems and reviewing the customer journey from booking, to visit, to 5-star ratings. Nothing makes me happier than 5 star rated cleans and excellent reviews!

Background

Before joining Housekeep I managed a London network of training centres delivering skills and employability contracts.  Exchange Group engaged with unemployed and low skilled adults helping them gain qualifications and supporting them in to employment.

Ask me about…

Food. Customer experience. Ghost signs. 

Most hated cleaning task

Windows – thank goodness for the invention of the e-cloth!

What I’d rather be doing (than cleaning)

On a mountain, on a snowboard, first off the lift.

Diana

Head of Product

What I do

My job is to help guide our team in developing the ‘right’ product for our customers and Housekeepers. Practically this means I am responsible for making sure Housekeep is easy to use, and that we prioritise the right improvements and features.

Background

I came to Product Management through design and a love of working with others to discover and solve problems. Before joining Housekeep in March 2018, I was at Addison Lee where I led the delivery of their consumer mobile app (120k users per week) and enterprise driver application (3.5k users per week). 

Ask me about

User testing, design, scuba diving and vegan cakes.

Most hated cleaning task

Bathrooms

What I would rather be doing (than cleaning)

It’s a cliché, but I really do love travelling. I grew up in Botswana and Hong Kong, so I guess that inspired my wanderlust!

Liam

Head of Digital Marketing

What I do

I’m responsible for acquiring and retaining customers. I do that by improving the product and experience for both customers and Housekeepers. Happy Housekeepers = happy customers.  

Background

Before joining Housekeep I managed various marketing channels at Addison Lee including CRM, performance marketing and their £50m taxi booking website. And before that, I set up and ran the marketing and design functions of a sporting goods SME.

Ask me about

Design. User experience. Data and analytics. Inappropriate jokes. Deadlifting. Beard growing. 

Most hated cleaning task

The cooker hood. Yuck.

What I’d rather be doing (than cleaning)

In a field. Watching a band. With a beer in my hand and the sun on my back.

Tom

Senior Customer Care Manager

What I do

I am responsible for ensuring a positive experience for both customers and Housekeepers. I do that by building a customer-centric culture throughout the company and ensuring all our team have the best tools and training to help. 

Background

Before joining Housekeep I was the Customer Care Manager for Laundrapp, a multi-award winning national on-demand dry cleaning and laundry service.  During my time there, I built the customer service function from the ground up whilst constantly having to evolve to keep up with rapid start-up growth.

Ask me about

Craft beer, cruises, Disney and becoming a dad

Most hated cleaning task

Washing up, I hate touching food scraps from other peoples plates.

What I’d rather be doing (than cleaning)

Being in Orlando with my family

Freya

Senior Operations Executive

What I do

My day is filled with liasing with customers, both new and existing, and with our housekeepers. I talk a lot- on the phone and answering emails. I also help with operational things, such as schedule changes.

Background

Before joining Housekeep I was a cashier at a Barclays branch in Devon, where I'm from and before that I was studying for my Philosophy degree at Durham University. I also spent a few months travelling around Europe.

Ask me about

The member log in. Finding the best housekeeper for you. Cakes. And all things Disney.

Most hated cleaning task

The oven!

What I’d rather be doing (than cleaning)

Playing with my dog Lola - or at Disneyland!

Ruth

Senior Operations Executive

What I do

Help customers. Help housekeepers. Help everyone else in the office to do the same. I also spend some time trying to make the processes we use to do this more efficeint.

Background

I moved over to London from Australia because I wanted to do something different and I was sick of the weather not being terrible all the time. I used to work in a bookshop in Melbourne before I was at Housekeep. I loved it, but I wasn't very busy. Housekeep could not be more different! 

Ask me about

Cook books. Farmers markets. Feminist literature. Chilli sauces. 

Most hated cleaning task

Doing the dishes. I always get bored half way through and wander off.

What I’d rather be doing (than cleaning)

Shopping for unnecessary items in Waitrose. 

Lindsey

Recruitment Manager

What I do

I’m responsible for finding 5* housekeepers and making sure their experience is smooth and fabulous.  I interview every Housekeeper in person, make sure that Housekeep is the right platform for them and give them tips on how to be a 5* cleaner.  I love making Housekeep a great place to find work and keeping a smile on their faces.

Background

I previously worked in a recruitment agency finding 16-24 year olds IT Apprenticeships (I much prefer working with our fabulous Housekeepers!).  I have also been a cleaner myself.  I had some terrible experiences with other cleaning agencies and am so happy to be creating this lovely place for people to work. 

Ask me about

Cleaning. First impressions. Baking soda. Jazz.  Gin. 

Most hated cleaning task

Inside the bin!

What I’d rather be doing (than cleaning)

I actually love cleaning.  It gives me a sense of achievement when a home is sparkling. Other than cleaning, I love upcycling old furniture and sitting in jazz clubs with a whiskey, fabulous company and beautiful music.

Kriti

Operations Executive

What I do

My day consists of liasing with customers and Housekeepers and making the whole cleaning experience smooth for both of them.

Background

Before joining Housekeep I worked with Freauty which is an online platform that offers on demand beauty services. Before that I was working in India for a wealth management company.

Ask me about

Travelling. Skincare.

Most hated cleaning task

I actually love cleaning. Find it very therapeutic!

What I’d rather be doing (than cleaning)

Cooking a big meal for friends and family.

Henry

Operations Executive

What I do

On the operations team we liaise between Housekeepers and customers, offering support to either party however we can. Between assisting customers with their accounts and helping cleaners with their schedules, I find some time to write fun blog posts and award Housekeeper of the Week too!
 
Background

Before joining Housekeep I studied English Literature at Queen Mary here in London, where I finished my studies with a dissertation on Kafka and the modern philosophical unease. Whilst a student I also worked, during the holidays, as a crew trainer at a fast food restaurant in my hometown of Stroud, Gloucestershire. 
 
Ask me about

London nightlife, TV and film
 
Most hated cleaning task

Where to begin…? I’ll go for the oven; nobody likes the oven.
 
What I’d rather be doing (than cleaning)

In good company, with good food and good conversation.
 

Max

Operations Executive

What I do
Part of the busy Operations side of the office. Monitoring and responding to the varied enquiries
that arise day to day. I also co-manage the Housekeep cover team.

Background
Before Housekeep I worked in Sheffield after graduating there with a degree in English Literature.

Ask me about

Books. Impressionism . Post-punk. Decent beer.

Most hated cleaning task
The tedious task of vacuuming.

What I’d rather be doing (than cleaning)
5-a- side in the park or sat on a beach somewhere.

Juan

Developer

What I do

Solve problems with Python snake technology. I work in the Housekeep backend making sure the system does nothing silly. When it's caught doing something silly I'm the one who tells it to start behaving.

 Background

Kent and Manchester student, spent some time in Silicon Valley swinging on Cat5Es, now a London man doing the Django.

Ask me about

Doing work against g by lifting large Fe based masses repeatedly generally perpendicular to the earth (which is round).

Most hated cleaning task

DROP TABLE work_tasks;

What I’d rather be doing (than cleaning)

RESTing

Luba

Operations Executive

What I do

I work in the operations department dealing with all customer enquiries and helping our great housekeepers to manage their busy cleaning schedules. 

Background

Before joining Housekeep, I worked for a London based market research agency, conducting b2b and consumer research studies. 

Ask me about

Music. Food. London.  

Most hated cleaning task

Cleaning the toilet.

What I’d rather be doing (than cleaning)

Shopping on Spring Street in Manhattan.

Beth

Operations Executive

What I do

My job is to make sure that our customers' cleans go as smoothly as possible. Specifically I oversee our customer service team on Live Chat and help to manage our team of emergency SWAT Housekeepers.

Background

Before I joined the team here at Housekeep I worked in Event Co-ordination both in London and Glasgow.

Ask me about

Vikings (TV and historical). How to make spreadsheets look pretty.

Most hated cleaning task

Emptying the dishwasher - you're only going to have to put everything back in!

What I’d rather be doing (than cleaning)

Travelling the world

Harley

Operations Executive

What I do

I try and make sure Housekeepers have as smooth a day as possible.

I also try and make things run faster for the Operations team here by making the tools we have smarter and better so that we can get back to customers and Housekeepers faster with more useful information.

Background

I used to work in Operations for a food delivery startup for a few years, before that I dabbled with Music Journalism and picture framing (it’s actually quite fun!) and before that I studied Journalism down in Falmouth, Cornwall.

Ask me about

Punk music, bars, coffee. Ask me about anything and everything related to Zendesk

Most hated cleaning task

Dusting and hoovering.

What I’d rather be doing (than cleaning)

At a gig or out having drinks - or both!

 

Rhiannon

Operations Executive

What I do

I work in the operations and customer service side of the office. I focus on delivering a great experience for our customers and helping Housekeepers deliver a great service too!

Background

My academic background is in Psychology with an MSc in Forensic Psychology. My professional background has been in research, customer service, and volunteering with offenders, the homeless and Dementia patients. Before joining the Housekeep office I was a Housekeeper on the platform having just returned from a year of travelling.

Ask me about

Psychology, travelling and tennis

Most hated cleaning task

Mopping!

What I’d rather be doing (than cleaning)

Travelling in Asia

Michael

Software Engineer

What I do

I work as one of the full-stack developers in our Tech team to provide the technology our Housekeepers and Ops team need to do their jobs. 

Background

I've been a professional software developer for about 4 years. Before Housekeep, I worked on low-latency trading systems for an investment bank and as an analyst for a telecomms company.

Ask me about

Software development, Data Science, Rock/Metal Music, Drums, Boxing, Gaming.

Most hated cleaning task

Cleaning the floors. 

What I’d rather be doing (than cleaning)

Camping with friends

Nakul

PPC Manager

What I do

My job is to figure out how to best use digital marketing channels, in particular paid search but also social media and job boards, to acquire and retain customers and Housekeepers. I like developing strategies, and asking interesting questions of the data to see if the answers are equally interesting.

Background

I found my way into digital marketing via freelance content writing during and after university (Classics and then Law), and found that I loved it. I came to Housekeep in August 2018 after rising from intern to account manager at an award-winning digital marketing agency. Outside of work, I’m involved with the world’s first independent audio cricket commentary service. 

Ask me about 

Cricket, online radio, cricket-based online radio, Roman history, puns and other such wordplay fun, taking trivia seriously, and the Oxford comma.

Most hated cleaning task

De-hairing the shower plughole.

What I’d rather be doing (than cleaning)

Spending time in good company, with good food and drink, somewhere lovely (lake/river/garden is a bonus). 

Rikesh

Customer Service Executive


What I do

As part of the Operations team, we deal with customer and Housekeeper enquiries on a daily basis, in order to offer a 5* rated service for our customers, as well as keeping our great Housekeepers happy! 

Housekeep is unique in the sense that both sides of the market love us, so it's my job to make sure that continues to be the case! 

I also co-manage our company and individual awards submissions, working hard to promote Housekeep, and the fantastic values embodied by colleagues, and cleaners on our platform.

Background

Before Housekeep, I graduated with a Business Management and Marketing degree in 2015, and have since worked in a range of Marketing, Sales and Account Management roles. I also have a background in writing, with experience publishing and contributing to blogs and app reviews, as well as having personally written poems, songs, and my own book. I'm also a huge adventurer and adrenaline junkie, always thrill-seeking and finding new ways to push myself to the limit! 

Ask me about

Sports (mainly football!). Gaming. Music. Movies. Books. Travelling. Life. 

Most hated cleaning task

Hoovering (the room always seems to get dirty again twice as quick!)

What I'd rather be doing (than cleaning)

Travelling, gaming, listening to music, or out and about with good company!