How Housekeep Works
Housekeep makes it easy to find a trusted, experienced house cleaner in your local area.
Every cleaner is English-speaking, friendly, reliable and trustworthy. They've been interviewed in-person, background-checked and rated 5-stars by their customers.
As well as being cleaning pros, they can help you with household tasks such as laundry and ironing.
Book a regular visit and we’ll send you the same trusted cleaner every week or fortnight. If you take advantage of our free key-holding service, they can even clean while you’re at work.
You manage everything online - from booking to payment. Add visits, skip visits, leave notes and book extra services including fridge and oven cleaning.
We’ve helped thousands of Londoners find a trusted cleaner in their local area. Book a one-off clean or a regular visit now, and leave the elbow grease to us.
The Housekeep Story
Our senior team has over 50 years’ combined experience in building businesses for consumers. We’ve been involved in some of the UK’s most exciting start ups, like Streetcar/Zipcar, Lovespace and Crowdcube.
We don’t think a good idea alone is enough to be successful – and we’re putting our money where our mouth is. After all, there are 152 other home cleaning companies just in our postcode! Instead, we think it’s about being the best at what you do. We’re obsessed with providing quality home cleaners and matching that with better customer service than anyone else out there.
We’re a young company and we’re growing fast. We’ve been backed by some of the best investors in the UK and have won a couple of awards, but the thing we’re most proud of is our happy customers and happy Housekeepers.
Our mission is to become the trusted provider for all your household chores. We’ve started with cleaning your house, but who knows what’s next? If you’ve got any good ideas, drop us a line!
See our glowing Reviews
The Housekeep Team
Avin
Founder and CEO
What I do
My job is to set the vision & strategy for Housekeep and then to recruit ridiculously capable, motivated people to deliver it.
Background
Before founding Housekeep, I worked in venture capital investing in and working alongside some of the UK’s most successful consumer technology startups like Zipcar, myhomemove & Kings Court Trust. I’m also an active angel investor in 40+ businesses. Prior to this, I worked in management consulting and investment banking.
Ask me about…
Travel. Eating & drinking. Sport. Excel. Books. Startups. Technology.
Most hated cleaning task
Wrong question for me, in fact it’s hard to pick a favourite. Vacuuming, stacking dishwashers & ironing are all serious passions.
What I’d rather be doing (than cleaning)
Travelling the world, exploring new places (whilst obsessively checking in to see what’s going on in the office).
Gareth
Chief Technology Officer
What I do
I build technology to make peoples' jobs easier. For Housekeepers, that means finding ways to give them up to date instructions and the most efficient routes between jobs. For our office staff, that means creating tools that give them all the information they need to solve the problems that come up every day.
Background
I fell into software development about ten years ago as a result of my love building things. Before Housekeep I worked on at the Future Media and Technology department of the BBC, followed by a stint at Conversocial when it was still a very small startup.
Ask me about
Python. Cycling.
Most hated cleaning task
Picking the slimy bits out of the kitchen sink's plughole.
What I’d rather be doing (than cleaning)
On a Greek beach.
Lisa
Head of Operations
What I do
I’m responsible for managing and structuring our Ops team who deliver exceptional service to customers and housekeepers. Developing systems and reviewing the customer journey from booking, to visit, to 5-star ratings. Nothing makes me happier than 5 star rated cleans and excellent reviews!
Background
Before joining Housekeep I managed a London network of training centres delivering skills and employability contracts. Exchange Group engaged with unemployed and low skilled adults helping them gain qualifications and supporting them in to employment.
Ask me about…
Food. Customer experience. Ghost signs.
Most hated cleaning task
Windows – thank goodness for the invention of the e-cloth!
What I’d rather be doing (than cleaning)
On a mountain, on a snowboard, first off the lift.
Diana
Head of Product
What I do
My job is to help guide our team in developing the ‘right’ product for our customers and Housekeepers. Practically this means I am responsible for making sure Housekeep is easy to use, and that we prioritise the right improvements and features.
Background
I came to Product Management through design and a love of working with others to discover and solve problems. Before joining Housekeep in March 2018, I was at Addison Lee where I led the delivery of their consumer mobile app (120k users per week) and enterprise driver application (3.5k users per week).
Ask me about
User testing, design, scuba diving and vegan cakes.
Most hated cleaning task
Bathrooms
What I would rather be doing (than cleaning)
It’s a cliché, but I really do love travelling. I grew up in Botswana and Hong Kong, so I guess that inspired my wanderlust!
Liam
Head of Digital Marketing
What I do
I’m responsible for acquiring and retaining customers. I do that by improving the product and experience for both customers and Housekeepers. Happy Housekeepers = happy customers.
Background
Before joining Housekeep I managed various marketing channels at Addison Lee including CRM, performance marketing and their £50m taxi booking website. And before that, I set up and ran the marketing and design functions of a sporting goods SME.
Ask me about
Design. User experience. Data and analytics. Inappropriate jokes. Deadlifting. Beard growing.
Most hated cleaning task
The cooker hood. Yuck.
What I’d rather be doing (than cleaning)
In a field. Watching a band. With a beer in my hand and the sun on my back.
Tom
Senior Customer Care Manager
What I do
I am responsible for ensuring a positive experience for both customers and Housekeepers. I do that by building a customer-centric culture throughout the company and ensuring all our team have the best tools and training to help.
Background
Before joining Housekeep I was the Customer Care Manager for Laundrapp, a multi-award winning national on-demand dry cleaning and laundry service. During my time there, I built the customer service function from the ground up whilst constantly having to evolve to keep up with rapid start-up growth.
Ask me about
Craft beer, cruises, Disney and becoming a dad
Most hated cleaning task
Washing up, I hate touching food scraps from other peoples plates.
What I’d rather be doing (than cleaning)
Being in Orlando with my family
Freya
Senior Operations Executive
What I do
My day is filled with liasing with customers, both new and existing, and with our housekeepers. I talk a lot- on the phone and answering emails. I also help with operational things, such as schedule changes.
Background
Before joining Housekeep I was a cashier at a Barclays branch in Devon, where I'm from and before that I was studying for my Philosophy degree at Durham University. I also spent a few months travelling around Europe.
Ask me about
The member log in. Finding the best housekeeper for you. Cakes. And all things Disney.
Most hated cleaning task
The oven!
What I’d rather be doing (than cleaning)
Playing with my dog Lola - or at Disneyland!
Ruth
Senior Operations Executive
What I do
Help customers. Help housekeepers. Help everyone else in the office to do the same. I also spend some time trying to make the processes we use to do this more efficient.
Background
I moved over to London from Australia because I wanted to do something different and I was sick of the weather not being terrible all the time. I used to work in a bookshop in Melbourne before I was at Housekeep. I loved it, but I wasn't very busy. Housekeep could not be more different!
Ask me about
Cook books. Farmers markets. Feminist literature. Chilli sauces.
Most hated cleaning task
Doing the dishes. I always get bored half way through and wander off.
What I’d rather be doing (than cleaning)
Shopping for unnecessary items in Waitrose.
Kriti
Senior Operations Executive
What I do
My day consists of liasing with customers and Housekeepers and making the whole cleaning experience smooth for both of them.
Background
Before joining Housekeep I worked with Freauty which is an online platform that offers on demand beauty services. Before that I was working in India for a wealth management company.
Ask me about
Travelling. Skincare.
Most hated cleaning task
I actually love cleaning. Find it very therapeutic!
What I’d rather be doing (than cleaning)
Cooking a big meal for friends and family.
Henry
Operations Executive
What I do
On the operations team we liaise between Housekeepers and customers, offering support to either party however we can. Between assisting customers with their accounts and helping cleaners with their schedules, I find some time to write fun blog posts and award Housekeeper of the Week too!
Background
Before joining Housekeep I studied English Literature at Queen Mary here in London, where I finished my studies with a dissertation on Kafka and the modern philosophical unease. Whilst a student I also worked, during the holidays, as a crew trainer at a fast food restaurant in my hometown of Stroud, Gloucestershire.
Ask me about
London nightlife, TV and film
Most hated cleaning task
Where to begin…? I’ll go for the oven; nobody likes the oven.
What I’d rather be doing (than cleaning)
In good company, with good food and good conversation.
Juan
Developer
What I do
Solve problems with Python snake technology. I work in the Housekeep backend making sure the system does nothing silly. When it's caught doing something silly I'm the one who tells it to start behaving.
Background
Kent and Manchester student, spent some time in Silicon Valley swinging on Cat5Es, now a London man doing the Django.
Ask me about
Doing work against g by lifting large Fe based masses repeatedly generally perpendicular to the earth (which is round).
Most hated cleaning task
DROP TABLE work_tasks;
What I’d rather be doing (than cleaning)
RESTing
Luba
Operations Executive
What I do
I work in the operations department dealing with all customer enquiries and helping our great housekeepers to manage their busy cleaning schedules.
Background
Before joining Housekeep, I worked for a London based market research agency, conducting b2b and consumer research studies.
Ask me about
Music. Food. London.
Most hated cleaning task
Cleaning the toilet.
What I’d rather be doing (than cleaning)
Shopping on Spring Street in Manhattan.
Harley
Recruitment Executive
What I do
I try and make sure Housekeepers have as smooth a day as possible.
I also try and make things run faster for the Operations team here by making the tools we have smarter and better so that we can get back to customers and Housekeepers faster with more useful information.
Background
I used to work in Operations for a food delivery startup for a few years, before that I dabbled with Music Journalism and picture framing (it’s actually quite fun!) and before that I studied Journalism down in Falmouth, Cornwall.
Ask me about
Punk music, bars, coffee. Ask me about anything and everything related to Zendesk
Most hated cleaning task
Dusting and hoovering.
What I’d rather be doing (than cleaning)
At a gig or out having drinks - or both!
Rhiannon
Operations Executive
What I do
I work in the operations and customer service side of the office. I focus on delivering a great experience for our customers and helping Housekeepers deliver a great service too!
Background
My academic background is in Psychology with an MSc in Forensic Psychology. My professional background has been in research, customer service, and volunteering with offenders, the homeless and Dementia patients. Before joining the Housekeep office I was a Housekeeper on the platform having just returned from a year of travelling.
Ask me about
Psychology, travelling and tennis
Most hated cleaning task
Mopping!
What I’d rather be doing (than cleaning)
Travelling in Asia
Michael
Software Engineer
What I do
I work as one of the full-stack developers in our Tech team to provide the technology our Housekeepers and Ops team need to do their jobs.
Background
I've been a professional software developer for about 4 years. Before Housekeep, I worked on low-latency trading systems for an investment bank and as an analyst for a telecomms company.
Ask me about
Software development, Data Science, Rock/Metal Music, Drums, Boxing, Gaming.
Most hated cleaning task
Cleaning the floors.
What I’d rather be doing (than cleaning)
Camping with friends
Rikesh
Customer Service Executive
What I do
As part of the Operations team, we deal with customer and Housekeeper enquiries on a daily basis, in order to offer a 5* rated service for our customers, as well as keeping our great Housekeepers happy!
Housekeep is unique in the sense that both sides of the market love us, so it's my job to make sure that continues to be the case!
I also co-manage our company and individual awards submissions, working hard to promote Housekeep, and the fantastic values embodied by colleagues, and cleaners on our platform.
Background
Before Housekeep, I graduated with a Business Management and Marketing degree in 2015, and have since worked in a range of Marketing, Sales and Account Management roles. I also have a background in writing, with experience publishing and contributing to blogs and app reviews, as well as having personally written poems, songs, and my own book. I'm also a huge adventurer and adrenaline junkie, always thrill-seeking and finding new ways to push myself to the limit!
Ask me about
Sports (mainly football!). Gaming. Music. Movies. Books. Travelling. Life.
Most hated cleaning task
Hoovering (the room always seems to get dirty again twice as quick!)
What I'd rather be doing (than cleaning)
Travelling, gaming, listening to music, or out and about with good company!
Chris
Lead Technical Architect
What I do
My goal is to use technology to continually improve the experience of our Housekeepers, customers and Head Office staff. I do this by finding problems, identifying how they can be solved with technology, then architecting and building the solutions. I'm also responsible for setting development standards and best practices in the tech team.
Background
I have been working in technology startups for ten years in various (and usually overlapping) developer, technical architect, managerial, advisory and investor roles. Prior to joining Housekeep I was CTO of Grabble, an award-winning fashion app.
Ask me about
Technology, cashback and freebies, travel, learning languages, SCUBA diving, and whether "architect" can be used as a verb.
Most hated cleaning task
Emptying the bins 🤢
What I’d rather be doing (than cleaning)
Finding new ways to save money (I'm quite thrifty) then blowing all my savings on luxury travel.
Jens
Software Engineer
What I do
I work on making our technology better for Housekeepers and customers. My goal is to help optimise the business using artificial intelligence and machine learning techniques.
Background
Before I started at Housekeep I did a Masters degree in artificial intelligence here in London. Originally from Germany, I worked before at an insurance company in Frankfurt as a Software Engineer on their B2B and B2C online offerings. My undergraduate degree in Business Information Systems helps me to think about the business side, too.
Ask me about
Electronic music, cooking, artificial intelligence and machine learning
Most hated cleaning task
Washing dishes
What I’d rather be doing (than cleaning)
I'm always up for concerts and discovering new things in London. If I'm not doing this, I love taking pictures of literally anything.
Alex
Operations Executive
Alex Charing
Operations Executive
What I do
I work in Operations and Customer Service. I make sure Housekeepers and Customers are happy and have all the information and help they need for successful cleans. I have also been working on filming and editing media content for Housekeep, which is coming your way very soon!
Background
I have a Masters in Ensemble Theatre, with professional experience in logistics, operations and lecturing. I am a trained chef, barman and playwright who also does a bit of graphics and video editing on the side (a Jack of all trades, if you will.) Apparently you can track my lineage all the way back to William The Conqueror! Some people even say I look like him!
Ask me about
Writing plays, TV, football, music and the trainers you should and shouldn't be wearing.
Most hated cleaning task
Ironing. What a palava!
What I’d rather be doing (than cleaning)
Eating crisps.
Jack
Customer Service and Operations Executive
What I do
My role in the customer service team consists of both helping our fantastic Housekeepers get through their day and providing high quality support to our brilliant customers. Generally, my job is to solve problems and make sure that everyone has a great experience of using the service.
Background
After studying for a degree in Environmental Studies from the University of Kent, I have since dabbled in property management, content writing and charity fundraising. I still regularly volunteer with RSPB, so you might see me greeting you if you pop by their Rainham Marshes nature reserve.
Ask me about
Anything with a beak and feathers (especially Canaries) and all things Norfolk related.
Most hated cleaning task
Ironing, the amount of crumpled clothes I own never creases to amaze me.
What I’d rather be doing (than cleaing)
Watching Norwich cruise to a Premier League title. Also probably hibernating.