How Housekeep Works
Housekeep makes it easy to find a trusted, experienced house cleaner in your local area.
Every cleaner is English-speaking, friendly, reliable and trustworthy. They've been interviewed in-person, background-checked and rated 5-stars by their customers.
As well as being cleaning pros, they can help you with household tasks such as laundry and ironing.
Book a regular visit and we’ll send you the same trusted cleaner every week or fortnight. If you take advantage of our free key-holding service, they can even clean while you’re at work.
You manage everything online - from booking to payment. Add visits, skip visits, leave notes and book extra services including fridge and oven cleaning.
We’ve helped thousands of Londoners find a trusted cleaner in their local area. Book a one-off clean or a regular visit now, and leave the elbow grease to us.
The Housekeep Story
Our senior team has over 50 years’ combined experience in building businesses for consumers. We’ve been involved in some of the UK’s most exciting start ups, like Streetcar/Zipcar, Lovespace and Crowdcube.
We don’t think a good idea alone is enough to be successful – and we’re putting our money where our mouth is. After all, there are 152 other home cleaning companies just in our postcode! Instead, we think it’s about being the best at what you do. We’re obsessed with providing quality home cleaners and matching that with better customer service than anyone else out there.
We’re a young company and we’re growing fast. We’ve been backed by some of the best investors in the UK and have won a couple of awards, but the thing we’re most proud of is our happy customers and happy Housekeepers.
Our mission is to become the trusted provider for all your household chores. We’ve started with cleaning your house, but who knows what’s next? If you’ve got any good ideas, drop us a line!
See our glowing Reviews
The Housekeep Team
Avin
Founder and CEO
What I do
My job is to set the vision & strategy for Housekeep and then to recruit ridiculously capable, motivated people to deliver it.
Background
Before founding Housekeep, I worked in venture capital investing in and working alongside some of the UK’s most successful consumer technology startups like Zipcar, myhomemove & Kings Court Trust. I’m also an active angel investor in 40+ businesses. Prior to this, I worked in management consulting and investment banking.
Ask me about…
Travel. Eating & drinking. Sport. Excel. Books. Startups. Technology.
Most hated cleaning task
Wrong question for me, in fact it’s hard to pick a favourite. Vacuuming, stacking dishwashers & ironing are all serious passions.
What I’d rather be doing (than cleaning)
Travelling the world, exploring new places (whilst obsessively checking in to see what’s going on in the office).
Charlie
Head of Customer Experience
What I do
My aim is to make Housekeep so effortless that our customers never have to think about cleaning ever again. And so simple that our Housekeepers can get on with what they do best - provide five star cleans. I do this by understanding our users’ experience in-depth (think data, focus groups, and lots of post-it notes). I then work with tech, marketing, product, and operations to deliver great customer experiences.
I also lead our amazing Support Team - who provide top-notch support to our customers and Housekeepers.
Background
I am proud to have worked in customer service teams for all of my career. Before joining Housekeep I worked in various customer related roles for Utility Warehouse, an award winning multi-service utility provider, first as an adviser and then as Head of Customer Service.
Ask me about
History. Red wine. Discovering London. And of course I am super passionate about exceptional customer service and great customer experiences.
Most hated cleaning task
Ohhh - there’s so many. But I particularly hate (HATE!) changing the bedsheets. It’s just such a faff.
What I’d rather be doing (than cleaning)
In a museum or gallery. Followed by an amazing restaurant.
Chris
Head of Technology
What I do
My goal is to use technology to continually improve the experience of our Housekeepers, customers and Head Office staff. I do this by finding problems, identifying how they can be solved with technology, then architecting and building the solutions. I'm also responsible for setting development standards and best practices in the tech team.
Background
I have been working in technology startups for ten years in various (and usually overlapping) developer, technical architect, managerial, advisory and investor roles. Prior to joining Housekeep I was CTO of Grabble, an award-winning fashion app.
Ask me about
Technology, cashback and freebies, travel, learning languages, SCUBA diving, and whether "architect" can be used as a verb.
Most hated cleaning task
Emptying the bins 🤢
What I’d rather be doing (than cleaning)
Finding new ways to save money (I'm quite thrifty) then blowing all my savings on luxury travel.
Diana
Head of Product
What I do
My job is to help guide our team in developing the ‘right’ product for our customers and Housekeepers. Practically this means I am responsible for making sure Housekeep is easy to use, and that we prioritise the right improvements and features.
Background
I came to Product Management through design and a love of working with others to discover and solve problems. Before joining Housekeep in March 2018, I was at Addison Lee where I led the delivery of their consumer mobile app (120k users per week) and enterprise driver application (3.5k users per week).
Ask me about
User testing, design, scuba diving and vegan cakes.
Most hated cleaning task
Bathrooms
What I would rather be doing (than cleaning)
It’s a cliché, but I really do love travelling. I grew up in Botswana and Hong Kong, so I guess that inspired my wanderlust!
Liam
Head of Digital Marketing
What I do
I’m responsible for acquiring and retaining customers. I do that by improving the product and experience for both customers and Housekeepers. Happy Housekeepers = happy customers.
Background
Before joining Housekeep I managed various marketing channels at Addison Lee including CRM, performance marketing and their £50m taxi booking website. And before that, I set up and ran the marketing and design functions of a sporting goods SME.
Ask me about
Design. User experience. Data and analytics. Inappropriate jokes. Deadlifting. Beard growing.
Most hated cleaning task
The cooker hood. Yuck.
What I’d rather be doing (than cleaning)
In a field. Watching a band. With a beer in my hand and the sun on my back.
Lisa
Head of Operations
What I do
I’m responsible for managing and structuring our Ops team who deliver exceptional service to customers and housekeepers. Developing systems and reviewing the customer journey from booking, to visit, to 5-star ratings. Nothing makes me happier than 5 star rated cleans and excellent reviews!
Background
Before joining Housekeep I managed a London network of training centres delivering skills and employability contracts. Exchange Group engaged with unemployed and low skilled adults helping them gain qualifications and supporting them in to employment.
Ask me about…
Food. Customer experience. Ghost signs.
Most hated cleaning task
Windows – thank goodness for the invention of the e-cloth!
What I’d rather be doing (than cleaning)
On a mountain, on a snowboard, first off the lift.
Henry
Senior Operations Executive
What I do
On the operations team we liaise between Housekeepers and customers, offering support to either party however we can. Between assisting customers with their accounts and helping cleaners with their schedules, I find some time to write fun blog posts and award Housekeeper of the Week too!
Background
Before joining Housekeep I studied English Literature at Queen Mary here in London, where I finished my studies with a dissertation on Kafka and the modern philosophical unease. Whilst a student I also worked, during the holidays, as a crew trainer at a fast food restaurant in my hometown of Stroud, Gloucestershire.
Ask me about
London nightlife, TV and film
Most hated cleaning task
Where to begin…? I’ll go for the oven; nobody likes the oven.
What I’d rather be doing (than cleaning)
In good company, with good food and good conversation.
Kriti
Senior Operations Executive
What I do
My day consists of liasing with customers and Housekeepers and making the whole cleaning experience smooth for both of them.
Background
Before joining Housekeep I worked with Freauty which is an online platform that offers on demand beauty services. Before that I was working in India for a wealth management company.
Ask me about
Travelling. Skincare.
Most hated cleaning task
I actually love cleaning. Find it very therapeutic!
What I’d rather be doing (than cleaning)
Cooking a big meal for friends and family.
Ruth
Senior Operations Executive
What I do
Help customers. Help housekeepers. Help everyone else in the office to do the same. I also spend some time trying to make the processes we use to do this more efficient.
Background
I moved over to London from Australia because I wanted to do something different and I was sick of the weather not being terrible all the time. I used to work in a bookshop in Melbourne before I was at Housekeep. I loved it, but I wasn't very busy. Housekeep could not be more different!
Ask me about
Cook books. Farmers markets. Feminist literature. Chilli sauces.
Most hated cleaning task
Doing the dishes. I always get bored half way through and wander off.
What I’d rather be doing (than cleaning)
Shopping for unnecessary items in Waitrose.
Jack
Customer Service and Operations Executive
What I do
My role in the customer service team consists of both helping our fantastic Housekeepers get through their day and providing high quality support to our brilliant customers. Generally, my job is to solve problems and make sure that everyone has a great experience of using the service.
Background
After studying for a degree in Environmental Studies from the University of Kent, I have since dabbled in property management, content writing and charity fundraising. I still regularly volunteer with RSPB, so you might see me greeting you if you pop by their Rainham Marshes nature reserve.
Ask me about
Anything with a beak and feathers (especially Canaries) and all things Norfolk related.
Most hated cleaning task
Ironing, the amount of crumpled clothes I own never creases to amaze me.
What I’d rather be doing (than cleaing)
Watching Norwich cruise to a Premier League title. Also probably hibernating.
Jay
Lead Frontend Engineer
What I do
I help design and build the front-end interfaces through which our users interact with our company. It’s not just about making it pretty, it's about making it user-friendly, scalable and performant.
Background
I fell in love with building for the web an early age and knew it was the profession for me. Before I joined Housekeep, I worked for a consumer finance company for 4 years, helping to bridge the gap between the tech team and marketing/creative. Before that, I worked with creative agencies and as a freelance developer for 7 years.
Ask me about…
Angular, CSS, A/B testing, design systems and component libraries!
Most hated cleaning task
The toilet :(
What I’d rather be doing (than cleaning)
Oh that’s easy. Playing golf!
Juan
Software Engineer
What I do
Solve problems with Python snake technology. I work in the Housekeep backend making sure the system does nothing silly. When it's caught doing something silly I'm the one who tells it to start behaving.
Background
Kent and Manchester student, spent some time in Silicon Valley swinging on Cat5Es, now a London man doing the Django.
Ask me about
Doing work against g by lifting large Fe based masses repeatedly generally perpendicular to the earth (which is round).
Most hated cleaning task
DROP TABLE work_tasks;
What I’d rather be doing (than cleaning)
RESTing
Harley
Recruitment Executive
What I do
I try and make sure Housekeepers have as smooth a day as possible.
I also try and make things run faster for the Operations team here by making the tools we have smarter and better so that we can get back to customers and Housekeepers faster with more useful information.
Background
I used to work in Operations for a food delivery startup for a few years, before that I dabbled with Music Journalism and picture framing (it’s actually quite fun!) and before that I studied Journalism down in Falmouth, Cornwall.
Ask me about
Punk music, bars, coffee. Ask me about anything and everything related to Zendesk
Most hated cleaning task
Dusting and hoovering.
What I’d rather be doing (than cleaning)
At a gig or out having drinks - or both!
Michael
Senior Software Engineer
What I do
I work as one of the full-stack developers in our Tech team to provide the technology our Housekeepers and Ops team need to do their jobs.
Background
I've been a professional software developer for about 4 years. Before Housekeep, I worked on low-latency trading systems for an investment bank and as an analyst for a telecomms company.
Ask me about
Software development, Data Science, Rock/Metal Music, Drums, Boxing, Gaming.
Most hated cleaning task
Cleaning the floors.
What I’d rather be doing (than cleaning)
Camping with friends
Rhiannon
Recruitment Executive
What I do
I work in the operations and customer service side of the office. I focus on delivering a great experience for our customers and helping Housekeepers deliver a great service too!
Background
My academic background is in Psychology with an MSc in Forensic Psychology. My professional background has been in research, customer service, and volunteering with offenders, the homeless and Dementia patients. Before joining the Housekeep office I was a Housekeeper on the platform having just returned from a year of travelling.
Ask me about
Psychology, travelling and tennis
Most hated cleaning task
Mopping!
What I’d rather be doing (than cleaning)
Travelling in Asia