How it works

How does a regular clean work? If you want your home cleaned every 2 weeks, every week or more often.

  1. Submit your booking online

    Tell us about your property & cleaning requirements. Get your confirmed quote.

  2. Choose your time slot & checkout

    Choose your preferred date & time. Pay securely online & get instant email confirmation.

  3. Manage your cleaning online

    You've got full control of your cleaning schedule with your regular cleaner & you can send instructions to your cleaner's app.

Most popular questions

It’s totally up to you. You can either be at home or you can organise for your Housekeeper to clean your home whilst you’re out. If you’re going to be out, you can give your Housekeeper spare keys, direct them to the concierge or send them to a key safe.

You can update your property access at any time through the access page from within your online account. This also allows you to organise for your Housekeeper to pick up your spare keys on a specific cleaning visit.

If you'd like your Housekeeper to look after your spare keys, you can organise for them to pick up your spare keys during a cleaning visit. You can do this at any point in your online account. Our systems will then let your Housekeeper know to pick up the spare keys via their phone app. This service is only available for regular customers.

Once your Housekeeper picks up your keys, we send them a unique code to tag to your spare keys and ensure any other identification about you or your property is removed. We then keep track in our systems that your Housekeeper is holding your spare keys for you.

As well as a regular home cleaning service, your Housekeeper will also be able to provide the following services:

  • Ironing
  • Laundry
  • Oven Cleaning
  • Indoor Window Cleaning
  • Fridge Cleaning

You can either add these services on to all visits, for example you might want ironing every visit, or you can add them on as a one off to any individual visit, for example, you might just want an oven clean every now and then. These extra services can be added on to your clean at a cost of £12.50 per hour, or £6.25 per 30 mins.

Of course! Lots of our customers have unusual requests, like cleaning of communal areas or small office spaces as well. Once you set up your online account, you'll have access to write bespoke instructions which will pull through to your Housekeeper's phone App ready for each clean.

For more information, see our FAQs section or email us at hello@housekeep.com. Get a regular quote

How does a one-off clean work? If you want your home cleaned once or on an ad hoc basis.

  1. Get an instant online price

    Tell us about your property & cleaning requirements. Get your confirmed price.

  2. Choose your time slot & checkout

    Choose your preferred date & time. Pay securely online & get instant email confirmation.

  3. Manage your cleaning online

    Book more cleans & add cleaning instructions to send to your cleaner's app.

Most popular questions

Sure! After your initial clean, all you need to do is log in to your members account and select 'Book New Visits.' You can then see your recent Housekeeper(s) and their real-time availability live and book in at a date and time to suit you.

As our Housekeepers travel on foot or by public transport they are unable to provide any cleaning equipment. As such, we require all customers to provide a vacuum, mop & bucket.

If you would like your Housekeeper to provide their own cleaning products, cloths, sponges & sprays, we can arrange this for you at a small cost of £2.50 per visit.

If you would like to provide your own cleaning products, please ensure you have the following:

  • Lime scale remover
  • Kitchen cleaner
  • Bathroom cleaner
  • Floor cleaner
  • Glass cleaner
  • Rubber gloves
  • Clean sponges and cloths (washed in between visits)
  • Microfibre cloths (washed in between visits)

Unfortunately, not. Housekeepers usually travel by public transport, so they don't carry any heavy equipment (imagine carrying a vacuum during tube rush hour!). You can request standard cleaning cloths and sprays as part of your clean though.

Unfortunately, not (yet!). Housekeep offers standard home cleaning, but the Housekeepers available do not offer any deep cleaning or specialist cleaning. This means your Housekeeper won’t be able to help with: steam cleaning, carpet cleaning, mould removal or upholstery cleaning. We also do not offer any professional guaranteed end of tenancy cleans or any after build cleans.

For more information, see our FAQs section or email us at hello@housekeep.com. Get a one-off quote

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