Housekeep has gone above and beyond the government safety guidelines to ensure that cleaning work is carried out safely.

We've added new precautions for customers and Housekeepers, including enhanced cleaning and hygiene procedures. 

Cleans must be skipped if a customer or Housekeeper has coronavirus symptoms, has been told to self-isolate, or has been advised to shield. Customers have the option to continue paying for their cleans in the event they or their Housekeeper needs to skip cleans. 

We're also asking customers and Housekeepers to take all reasonable steps to maintain social distancing during cleans.

Please see below for the full guidelines we're asking customers and Housekeepers to follow.

 

Guidelines for customers

  1. Customers should skip cleans or pause their account if anybody in their home has coronavirus symptoms, has been told to self-isolate, or has been advised to shield

  2. Customers should maintain social distancing, and stay in another room where possible

  3. Customers should take extra care in observing social distancing if anybody in their home is clinically vulnerable

  4. Vulnerable customers should consider isolating themselves to a single room while their Housekeeper is working, or scheduling the clean for a time when they are not at home

  5. Customers should open windows where possible and turn on extractor fans for ventilation

  6. Customers should leave all internal doors open to minimise Housekeeper contact with door handles

  7. Customers should minimise movement in corridors and stairs while their Housekeeper is working

  8. Customers should wash their hands before and after handling any cleaning products provided by the customer, including; sprays, cloths, vacuum cleaners & mops

  9. Customers should wash cleaning cloths and mop covers at a high temperature (60C+) after every use

  10. Customers should book a deep clean after a known or suspected case of coronavirus, and should make Housekeep aware of the possible contamination at the time of booking. Housekeep will send a specialist team for these cleans

  11. Customers with a fixed start-time for their cleans should consider changing to a flexible start time, to help Housekeepers avoid travelling during peak hours

  12. Customers who wish to tip their Housekeeper should use the tipping functionality in via their members area, rather than require their Housekeeper to handle cash

 

Guidelines for Housekeepers

  1. Housekeepers should book time off & not attend cleans if anybody in their home has coronavirus symptoms, has been told to self-isolate, or has been advised to shield

  2. Housekeepers should avoid public transport where possible, and use a face covering if public transport is used

  3. Housekeepers should maintain social distancing at cleans

  4. Housekeepers should take extra care in observing social distancing if anybody in their home is clinically vulnerable

  5. Housekeepers should thoroughly wash their hands with warm water & soap for 20 seconds, before, during and after their cleans

  6. Where no handwashing facilities are available, Housekeepers should use hand sanitiser, which they should carry with them at all times

  7. Housekeepers should remove shoes, or wear shoe covers when at cleans (which we’re offering cleaners free)

  8. Housekeepers should use disposable or machine washable gloves (which we’re also offering cleaners free)

  9. Housekeepers should open windows where possible and turn on extractor fans for ventilation

  10. Housekeepers should minimise movement in corridors and stairs

  11. Housekeepers should wash their hands before and after handling any cleaning products provided by the customer, including; sprays, cloths, vacuum cleaners & mops

  12. Housekeepers should use warm water (not hot or cold) when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products

  13. Housekeepers should pay extra attention to 'high-touch' areas, such as; door and cupboard handles, light switches, TV remotes, tables, countertops. These surfaces should be cleaned using regular products, then disinfected using a product that 'kills 99.9% of germs' such as Dettol Antibacterial Surface Cleaner Spray

  14. Housekeepers should avoid shaking dirty laundry & soft furnishings such as bath mats and rugs

  15. Housekeepers and should wash cleaning cloths and mop covers at a high temperature (60C+) after every use

You can find more detailed information for customers and Housekeepers here.