Updated Friday 10th April

Latest service update: The government has advised that work in the home like cleaning “can continue”, provided the person carrying out the work has no symptoms, nobody in the home is self-isolating, and that social distancing can be maintained. Travel to and from this type of work is allowed.

We’ve set important rules for customers and cleaners

  • Cleaners must book time off & not attend cleans if anybody in their home is unwell, self-isolating or shielding
  • Customers must skip cleans or pause their account if anybody in their home is unwell, self-isolating or shielding
  • Customers must stay in another room while their cleaner is working and maintain social distancing of 2 meters at all times
  • Customers must skip cleans or pause their account if social distancing isn’t possible

We’ve provided cleaners with detailed cleaning guidance

  • We've sent detailed cleaning and safety guidelines to all cleaners. They're based on the latest guidelines from Public Health England, National Institutes of Health, CDC, and the NHS
  • Surfaces should be cleaned using regular products, then disinfected using a product that 'kills 99.9% of germs' such as Dettol Antibacterial Surface Cleaner Spray
  • Special attention should be paid to 'high-touch' areas, such as; door and cupboard handles, light switches, TV remotes, tables, countertops
  • Warm water (not hot or cold) should be used when cleaning surfaces and mopping floors, to maximise the effectiveness of cleaning products

We’ve advised cleaners to take extra precautions

  • Thoroughly wash their hands before, during and after their cleans, with warm soapy water, plus to carry their own soap
  • Remove shoes, or wear shoe covers when at cleans (which we’re offering cleaners free)
  • Use disposable or machine washable gloves (which we’re also offering cleaners free).
  • Open windows where possible for ventilation
  • Wash cleaning cloths and mop covers at a high temperature (60C+) after every use
  • Avoid shaking dirty laundry & soft furnishings such as bath mats and rugs

We’re supporting cleaners with higher pay 

  • We’re bringing forward a planned cleaner pay increase
  • We’ve built the option for customers to continue paying their cleaner in the event they or their cleaner are unwell