How end of tenancy cleaning works

Finalise your move out date

We'll clean once you've moved out. You can book with as little as 24hrs notice

Get a quote & book online

Get an instant quote online based on the size of your home

We'll give you a call

Once you've booked online, we'll give you a call to schedule your clean & answer any questions you have

We’ll make your home as good as new

Our team will deep-clean your home using our agency approved checklist

We'll send you a post-clean report

Send this to your landlord or estate agent to prove the end of tenancy clean took place

Get your deposit back

If you don't pass your inspection, it won't be because of the cleaning

Why choose Housekeep?

New Cross's best cleaners

We've completed over 1m cleans, with an average rating of 4.9-stars

Get a quote online

We'll provide you with a simple price based on the size of your home

We'll stay until the job's done

With end of tenancy cleaning there's no time limit - we'll stay until the work is done!

Professional service

We're an award-winning service you can trust. All cleaners are experienced and background checked

Get your deposit back

Our end of tenancy cleaning teams use an agency approved checklist to ensure your deposit is returned

COVID-19 Secure

We've introduced enhanced cleaning, handwashing & hygiene procedures for all end of tenancy cleans

What's included in an end of tenancy clean?

End of tenancy cleaning

End of tenancy cleaning includes:

  • Dusting and wiping of all surfaces
  • Deep oven cleaning
  • Cleaning of the dishwasher and washing machine
  • Wiping inside and outside of cupboards
  • Fridge & freezer cleaning
  • Inside windows
  • Deep cleaning of kitchen and bathrooms, including descaling
  • Vacuuming of all upholstery and flooring
  • Cleaning underneath furniture
  • Mopping all hard flooring

Extra services

In addition to the inclusive tasks above, you can add these optional extra services to your end of tenancy clean.

Carpet cleaning

Carpet cleaning

Remove stains and make your carpets & rugs as good as new More info

Clean outdoor areas

Clean outdoor areas

Clear your balcony, patio or decking of dirt and debris More info

Upholstery cleaning

Upholstery cleaning

Remove dirt, dust & allergens from your furniture with upholstery cleaning. Available for your sofa, curtains, blinds and mattresses More info

Antiviral sanitisation

Antiviral sanitisation

Using disinfectant and virucidal products to kill 99.9% of bacteria and viruses More info

Frequently asked questions

Why do I need an end of tenancy clean before I move out?

Most tenancy agreements require you to organise an end of tenancy clean prior to checking out of the property.

If you do not organise a clean, and the property fails to meet the landlord’s requirements for cleanliness, you may have a fee deducted from your security deposit to cover the cost of cleaning.

What’s the difference between regular cleaning and end of tenancy cleaning?

End of tenancy cleaning is more thorough than a standard home clean, and takes longer to complete. It’s designed to make a home like new before new tenants move in.

Cleaning of kitchen appliances and white goods is included as standard in an end of tenancy clean, and the cleaners will move furniture to clean beneath. All cupboards will be cleaned - inside and out - as well as inside windows.

All tasks included in a standard home clean - including mopping, vacuuming and surface cleaning - are also completed during an end of tenancy clean.

How do I add special requirements to an end of tenancy clean?

If you have any other specific requirements, please do let us know about these in the 'Other Details' field when requesting a quote.

End of tenancy cleaning does not include the cleaning of walls or ceilings.

Which items can be left in the property during an end of tenancy clean?

Ideally the property should be fully cleared. The only items that should be left in the property are those staying in the property after your tenancy ends. If you require the inside of cupboards to be cleaned, these will need to be emptied in advance of the clean.

How do I add outdoor areas to an end of tenancy clean?

If you have a patio or balcony, cleaning this can be included to your end of tenancy clean, as can cleaning the outside of your windows. If you're looking to book these services, please do let us know in the 'Other Details' field when requesting a quote.

What is Housekeep doing to stay COVID-19 secure?

We're using enhanced cleaning, handwashing and hygeine procedures, and we're asking customers and cleaners to maintain social distancing at all end of tenancy cleans.

About end of tenancy cleaning in New Cross

You should book an end of tenancy clean with Housekeep when preparing to move out of your rental property.

End of tenancy cleaning is a requirement of lots of tenancy agreements, to ensure that the property is clean for new tenants to move in. If an end of tenancy clean is not completed, you could have a fee deducted from your security deposit to cover the cost of cleaning.

If you've recently brought a property, you can also book this service is to ensure the property is clean before you move in.

To book an end of tenancy clean, simply fill out our online form and a member of the team will give you a call to get your clean booked in. 

We have availability across New Cross, with cleaners on standby and available at short notice or for advance booking. Just let us know your availability when requesting a quote, and we’ll book you in for a convenient time. We recommend that you have packed-up and emptied the property, prior to your cleaners attending.

Your cleaning team will provide all of the products and equipment required to deliver a perfect end of tenancy clean. During the clean, your cleaners will work against an agency approved checklist to ensure that your security deposit is returned.

End of tenancy cleaning includes all standard cleaning tasks, as well as the cleaning of appliances and furniture. Steam cleaning of carpets and upholstery is also available as an optional extra. 

After your clean, we’ll provide a receipt for the job, to evidence the work completed.

Our end of tenancy cleaning service is COVID-19 secure; we’ve introduced enhanced cleaning, handwashing and hygiene processes, and we’re taking all reasonable steps to maintain a 2 metre distance during cleans. 

We’re the UK’s market leader in home cleaning services, having delivered over one million cleans, with a 4.9-star average rating. Our service has also won multiple awards, including Service Business of the Year and Consumer Business of the Year

Our end of tenancy cleans use our agency-approved cleaning checklist, so you can be confident that you’ll receive your security deposit back in full.

Join our happy customers in New Cross

Excellent attention to detail. Goes above and beyond and provided a truly distinctive service!

F - New Cross, Yesterday

Abda was very friendly and polite and did a great job cleaning the flat. I can highly recommend her!

Florian - Hither Green, 2 weeks ago

Last words from Mollie as she left my flat immaculate again today “I’m going to watch some more YouTube videos on getting shiny floor tiles totally streak free “ I mean I couldn’t see any streaks but it’s not often you meet someone this dedicated to their work and getting things perfect. Bravo mollie and happy new year!!

Russell - Hither Green, 3 weeks ago

Mariana did a lovely job and also gave me some handy tips to keep the bathroom free of water marks in between cleans.

Reema - Hither Green, 3 weeks ago

As per my last review mollie Poppins as I like to call her has again excelled and done a fantastic job. This time showing exemplary ironing skills ....As she was my interim cleaner whilst my regular was on holiday however this gives me a bit of a problem....how do I tell my old cleaner she’s been replaced??!! 😳

Russell - Hither Green, 1 month ago

Mollie came to me on a recommendation from my neighbour who has shared the same cleaner for some time now , I must admit she had pretty large shoes to fill and there were high expectations on my part.....Expectations which I am delighted to say she met and indeed exceeded ! Excellent and totally professional job today and I will be booking her in for my Mum soon! Her attention to detail was great and it was clear that she really cared about what she does and her clients and their homes. I would pass on the recommendation without hesitation and will be rebooking her myself for sure! Well done Molie and thanks again for a fantastic job!

Russell - Hither Green, 1 month ago

Mollie is great, she works really hard and is very friendly and personable but also doesn't interfere with our working from home. The house looks fantastic when she's done. She's great with the dog too!

James - Hither Green, 1 month ago

Lovely, polite and efficient. Did a great job and I was able to continue working without worry.

Reema - Hither Green, 2 months ago

Mollie did a great job for us - she was very friendly and very thorough! We'll definitely put other cleans her way!

M - Hither Green, 2 months ago

Mollie was great, very personable and capable, she left the flat in a lovely state. She's a fantastically friendly and smiley person and we feel very confident about having her at the flat frequently, even whilst we're working. She was also great with Rascal, our slightly timid puppy. Thanks Mollie!

James - Hither Green, 2 months ago

Areas we cover in New Cross

  • Lewisham
  • New Cross

Some of the great cleaners available in New Cross

Sokonan

(4.8)

Areas covered

  • Brockley
  • Crofton Park
  • Deptford
  • Honor Oak
  • Ladywell
  • Lewisham
  • Rotherhithe

Kaya

(4.7)

Areas covered

  • Bellingham
  • Catford
  • Crofton Park
  • Forest Hill
  • Hither Green
  • Hither Green
  • Ladywell

Bianca Petronela

(4.9)

Areas covered

  • Bermondsey
  • Evelyn
  • Greenwich
  • Greenwich Peninsula
  • Maze Hill
  • South Bermondsey
  • Surrey Quays

New Cross's best cleaners

Professional House Cleaners

Every cleaner has at least 6 months' professional home cleaning and ironing experience

Vetted and Background-checked

Cleaners are interviewed in-person and undergo an 8-step background check

5 Star Reviews

We collect reviews and feedback after every clean to make sure all cleaners are 5-star quality

The Housekeep Promise

If you’re not totally satisfied, we promise to send an alternative cleaner to re‑clean for free!

Customer care at Housekeep

Our customer support team is available to help you Monday-Friday from 08:00 to 18:00, and on weekends from 08:00 to 17:00.

Email support

You can also call or chat with your cleaner directly, through your online account.

New Cross news

Housekeeper of the Week: Laura

This week's top Housekeeper is Laura! Her happy customers are in the South East London boroughs of Lambeth, Southwark and Lewisham including Bermondsey, Vauxhall (SE1), Brockley (SE4), New Cross (SE14), Peckham (SE15) and Rotherhithe (SE16). Laura is very friendly and professional with her customers and the Housekeep team. She takes pride in her work and looking after...

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