Your building must have a mop, bucket and vacuum cleaner.

If you want your cleaner to use specific sprays and cloths, you need to provide these too. Alternatively your cleaner can provide their own cloths and sprays for a small fee.

When you fill out our online quote form, we'll ask you the best time for your cleans to take place.

We have plenty of cleaners available during the day and out-of-office hours - just let us know when suits you and your residents best, and we'll get you booked in.

If you'd like, you can give your cleaner spare keys so they can access your block without needing to be let in.

Just hand the keys to your cleaner and add the locking instructions to your online account.

We'll remove any identifying information from your keys and add a unique tracking code to them. This ensures that only your cleaners can identify the building that is accessed with your keys.

Alternatively you can let your cleaner in, or provide access via a concierge or key safe. This is all managed in your online account.

Once you've registered with Housekeep, you can book deep residential block cleaning through your online account.

In addition to deep cleaning, you can also request other specialist cleaning services for your residential block, including:

• Carpet & upholstery cleaning
• Antiviral sanitisation
• Internal & external window cleaning

If you're looking to book a deep clean as your first clean with Housekeep, please do let us know in the 'Other requirements' field when completing our online quote form.

Once we have all the details about your residential block, we'll work out how many hours the clean will take and then decide how many cleaners to send.

For communal areas, you may only need one cleaner, while larger residential blocks may require a team of cleaners.

However many cleaners we send, we'll make sure that the same highly-rated cleaners are sent to each of your cleans.

All cleaners carry Housekeep ID in their mobile app. If you need cleaners to carry your ID while in your block, please tell us when you book.

If you need cleaners to wear a uniform when cleaning, please tell us when you book so we can arrange this.

In the event that your cleaner books some time off, you can instantly arrange a cover cleaner through your online account. Alternatively, you can contact our residential cleaning support team who will be able to give you a hand getting this organised.

We also have a team of cover cleaners on standby, who are ready to help with same-day cover in the event of sickness or emergency.