With Christmas been and gone, and the decade drawing to a close, now seems like the perfect time for us to reflect on what the year has brought for Housekeep.
We've picked out a few of our highlights from the year, and we'd love to take you on a short trip through 2019's best bits!
One of the team's proudest achievements to date came early this year, when Housekeep was featured in the FT's annual list of Europe's Fastest Growing Companies. We'd known for a short while beforehand that we were due to be featured on the list, but it wasn't until the official release that we learned quite how well we'd done, eventually landing in 6th place. The list is published annually by the Financial Times, but the rankings are based upon independently verified data, making this a hugely impressive accolade for the Housekeep team.
October 2019, Housekeep Gazelles complete the Royal Parks Half, raising lots of money!
In October this year, the Housekeep team (as well as plenty of friends and family) rallied behind the Housekeep running club in their fantastic efforts to complete the Royal Parks Half Marathon. The team performed impressively, particular VP of Engineering Christy, who came in with an impressive time of 1 hour and 38 minutes. Most importantly though, the Gazelles (as they're fondly known by the rest of the team), raised over £2500 for their chosen charity, Cancer Research UK - great work team!
November 2019, Awards, Awards, Awards
We've won a fair few awards through the years at Housekeep, and we are always humbled to receive external recognition for the hard work we put into improving our space. In spite of that, we were all very pleasantly surprised to have had such a brilliant run in this year's winter awards run!
We were proud to be named the Small Tech Company of Year at the UK Business Tech Awards, as well as Consumer Business of the Year at the Growing Business Awards. We also found ourselves featuring in the Deloitte 'Fast 50' of UK tech, which was another amazing achievement. To top off an already impressive month, Housekeep's CEO & Founder, Avin Rabheru, was also named the UK's Scale-Up Entrepreneur of the Year at the Great British Entrepreneur Awards! This completed Housekeep's most successful ever awards season in style, and we're thrilled to have 4 shiny new trophies here at Housekeep HQ.
December 2019, Housekeep hits 200,000 5-star consumer reviews
At Housekeep, we're always looking for ways that we can be techie, forward-thinking and innovative. It could be easy to forget that, in essence, we're in the business of making people happy. For consumers, our goal has always been to offer better service than anyone else has ever done in this space, giving them an free-flowing experience, and providing access to the best cleaners in town. For Housekeepers, we listen to their needs and pain-points, and have tried to make Housekeep the best place for cleaners to find work in the capital.
With this in mind, it's always brilliant to hit milestones in user satisfaction. Earlier this month, we hit a massive milestone, with over 200,000 5-star customer ratings. Although this is, in theory, a metric for customer satisfaction, we know that only the happiest cleaners are able to provide a 5-star service, and we think this is a great indicator of satisfaction for all parties (lots of 5-stars also makes us very happy here at Housekeep HQ!).
It was only back in mid-2018 that we hit 100,000 5-star ratings - not only are we super proud to have doubled this figure in such a short space of time, but we've also increased the average clean rating from 4.7-stars for 4.8-stars, proving that it's perfectly possible to scale rapidly, while simultaneously improving user satisfaction.
That leaves just one more thing to say....
That's it for our best bits of the year, but there is just one more thing we'd really like to say. We've had a fantastic year as a business, but none of this would have been possible without the amazing hard work that Housekeepers on the platform are doing day-in, day-out.
For that, we want to say a massive THANK YOU!
Have a very happy holiday, and we'll see you all next year :)