Hello. We’re Housekeep.
We’re one of Europe’s fastest-growing businesses, and we’re on a mission to build the World's best home services business.
We help customers find brilliant local professionals to look after their homes. That might mean finding a trusted Housekeeper for a regular weekly clean, booking a specialist team for an end-of-tenancy or deep clean, or arranging an experienced tradesperson to fix a plumbing problem, assemble furniture or tackle a long list of household jobs.
We make the whole process seamless: from booking to service delivery to cashless payment. And we make it easier for cleaners and tradespeople to find work, earn more and build successful businesses.
It’s smart, stress-free home services that work.
We’re growing fast and have big plans
Although we’re still a young business, we’re already the UK’s biggest technology platform in the £5 billion home-cleaning market. We’re growing quickly, and our ambitions go far beyond regular cleaning.
We are expanding our specialist-cleaning business, which helps customers with bigger and more complex jobs such as deep cleans and end-of-tenancy cleans. We are also building our tradespeople marketplace, helping customers book trusted professionals for services including plumbing, electrical work, handyman jobs, gardening and appliance repairs.
Our long-term ambition is to become the go-to platform for looking after the home: from cleaning and gardening to repairs, maintenance and fixing wonky shelves.
We’re proud of the recognition we’ve received, but it’s our customers’ feedback that really counts
Our work has been recognised with more than 40 awards. We’re especially proud to have been named as one of Europe’s fastest-growing businesses by the Financial Times three years in a row.
But it’s our customers’ feedback that matters most. We have received more than 500,000 reviews, with an average rating of 4.9 stars.
We have achieved this by putting customer experience at the heart of everything we do: deeply understanding our users, using technology intelligently and building a top-notch customer support team.
That’s where you come in.
About the role
We’re looking for a smart, ambitious and practical person to deliver exceptional support to our customers, Housekeepers and tradespeople.
You’ll work across our growing range of home services. One conversation might involve helping a customer reschedule their regular clean. The next might involve coordinating an urgent plumber visit or onboarding a new tradesperson onto the platform. No two days are the same.
You’ll:
Provide support to users through email, phone, live chat and over video calls.
Help customers book and manage regular cleaning, specialist-cleaning and tradespeople services
Support cleaners and tradespeople with the issues they encounter while delivering services
Take ownership of problems and work to resolve them quickly, fairly and effectively
Coordinate with customers and service professionals to make sure jobs go ahead smoothly
Help manage more complex situations when a service has not gone to plan
Work with senior members of the business sharing insights and working on projects to improve our processes, product and technology
You’ll be empowered to use your judgement and take ownership. Our goal is to solve issues properly: first time, every time.
You
You’ll be:
- Passionate about delivering brilliant customer experiences
- A clear and confident communicator, both written and verbal
- Positive, energetic and comfortable working in a fast-paced environment
- Calm and practical when solving problems
- Comfortable taking ownership and making sensible decisions
- Tech-savvy and quick to learn new systems
- Interested in working for an ambitious, growing technology business
- Experience with Zendesk is a bonus, but it is not essential.
Our working hours are either 08:00 to 17:00 or 09:00 to 18:00.
The perks of working for us
- Starting salary of £28,000 per year, with plenty of opportunities to develop your career
- 25 days’ holiday allowance
- Sponsored social events, including excellent Christmas and summer parties
- Potential share options
- Free cleans
- Cycle to Work scheme
- Gym membership scheme
And, of course, the opportunity to build your career at an award-winning, fast-growing company that puts customer experience, user insights and smart technology at the heart of everything it does.
Want to help us build a bigger, better home-services business?
Apply now by emailing your CV and cover letter to careers@housekeep.com
