How it works
We can find you a brilliant local cleaner for a regular weekly or fortnightly clean, or a specialist cleaner for one-off cleans including deep cleaning and end of tenancy cleaning.
Wonky walls? Pesky plumbing? Our team can find tradespeople for any job in your home, including plumbers, electricians, carpenters, handypeople, decorators and gardeners.
We make the whole process seamless. No calendar mix ups. No hassle with cash. No stress - and no mess. Just an easy experience, super-responsive customer support and a squad of vetted, experienced professionals.
Select a service below to find out more about how it works:
Regular cleaning
General clean and tidy of your home. Every day, week or fortnight.
1. Match
Just enter your postcode. We’ll pair you with the best local cleaner and give you a price.
2. Manage
Customise and schedule your clean - every week or whenever suits you. You’re in full control.
3. Marvel
…at your spotless house and lack of stress. Plus there’s no hassle with cash - we’ll bill your card when the clean’s complete.
Most popular questions
It's totally up to you. You can either be at home or you can organise for your Housekeeper to clean your home whilst you're out. If you're going to be out, you can give your Housekeeper spare keys, direct them to the concierge or send them to a key safe.
You can update your property access at any time through the access page from within your online account. This also allows you to organise for your Housekeeper to pick up your spare keys on a specific cleaning visit.
If you'd like your Housekeeper to look after your spare keys, you can organise for them to pick up your spare keys during a cleaning visit. You can do this at any point in your online account. Our systems will then let your Housekeeper know to pick up the spare keys via their phone app. This service is only available for regular customers.
Once your Housekeeper picks up your keys, we send them a unique code to tag to your spare keys and ensure any other identification about you or your property is removed. We then keep track in our systems that your Housekeeper is holding your spare keys for you.
As well as a regular home cleaning service, your Housekeeper will also be able to provide the following services:
- Ironing
- Laundry
- Oven Cleaning
- Indoor Window Cleaning
- Fridge Cleaning
You can either add these services on to all visits, for example you might want ironing every visit, or you can add them on as a one off to any individual visit, for example, you might just want an oven clean every now and then. These services are charged at the same rate as cleaning, and can be added in 30 min increments. Get a quote here.
Of course! Lots of our customers have unusual requests, like cleaning of communal areas or small office spaces as well. Once you set up your online account, you'll have access to write bespoke instructions which will pull through to your Housekeeper's phone App ready for each clean.
One-off cleaning
General clean and tidy of your home. Booked on-demand.
1. Match
Just enter your postcode. We’ll pair you with the best local cleaner and give you a price.
2. Manage
Customise and schedule your clean. You’re in full control.
3. Marvel
…at your spotless house and lack of stress. Plus there's no hassle with cash - we'll bill your card when the clean's complete.
Most popular questions
Sure! After your initial clean, all you need to do is log in to your members account and select 'Book New Visits.' You can then see your recent Housekeeper(s) and their real-time availability live and book in at a date and time to suit you.
As our Housekeepers travel on foot or by public transport they are unable to provide any cleaning equipment. As such, we require all customers to provide a vacuum, mop & bucket.
Your Housekeeper can provide cleaning cloths and sprays for an extra charge, but you’re also welcome to provide your own if you prefer.
If you would like to provide your own cleaning products, please ensure you have the following:
- Lime scale remover
- Kitchen cleaner
- Bathroom cleaner
- Floor cleaner
- Glass cleaner
- Rubber gloves
- Clean sponges and cloths (washed in between visits)
- Microfibre cloths (washed in between visits)
Unfortunately, not. Housekeepers usually travel by public transport, so they don't carry any heavy equipment (imagine carrying a vacuum during tube rush hour!). You can request standard cleaning cloths and sprays as part of your clean though.
As well as being specialists in regular weekly and fortnightly cleans, Housekeep offers four types of one-off cleaning; standard cleaning, deep cleaning, end of tenancy cleaning, and after-builders cleaning. You can find out more about these services and see how they compare here. You can get a quote and book a one-off deep clean here.
Deep cleaning
Remove deep, ingrained dirt including limescale.
1. Quote
Just enter your details. We’ll pair you with a specialist deep cleaning team and give you a price.
2. Call
We’ll give you a call to schedule your deep clean & answer any questions you have.
3. Clean
We’ll thoroughly deep-clean your home, including cleaning your oven & descaling your kitchen and bathroom.
Most popular questions
Deep cleaning is more thorough and takes longer to complete. It's designed to remove deep dirt such as limescale from your surfaces. The deep clean service also includes oven cleaning and inside window cleaning as standard.
Our deep cleaning service is more thorough than regular cleaning, and is designed for homes that are still being lived in.
If you're moving out or moving in, you should book our end of tenancy cleaning service. It's designed for homes that are completely empty, so the cleaning team can clean even more hard-to-reach areas - including the inside of cupboards & appliances.
We take a card payment when you book. We accept Visa, Mastercard and American Express payment cards.
We can collect keys from a key safe, a neighbour or your estate agent (within a ten minute walk of the property). Just let us know where the keys will be in the ‘Any other details?’ section of the booking form.
It usually takes your cleaning team 3-5 hours to complete a deep clean.
The cleaning team will bring everything they need for your deep clean, including all products and a vacuum cleaner.
If we miss anything, let us know within 72 hours and we’ll come back and reclean it for free.
End of tenancy cleaning
Get your deposit back when moving house.
1. Quote
Just enter your details. We’ll pair you with a specialist end of tenancy cleaning team and give you a price.
2. Call
We'll give you a call to schedule your end of tenancy clean & answer any questions you have.
3. Clean
We’ll make your home as good as new, using our agency approved checklist. Then we'll send you a post-clean report so you can get your deposit back.
Most popular questions
Most tenancy agreements require you to organise an end of tenancy clean prior to checking out of the property.
If you do not organise a clean, and the property fails to meet the landlord’s requirements for cleanliness, you may have a fee deducted from your security deposit to cover the cost of cleaning.
End of tenancy cleaning is more thorough than a standard home clean, and takes longer to complete. It’s designed to thoroughly clean a property before new tenants move in.
Cleaning of kitchen appliances and white goods is included as standard in an end of tenancy clean. All cupboards will be cleaned - inside and out - as well as inside windows.
All standard cleaning tasks - like mopping, vacuuming and surface cleaning - are also completed during an end of tenancy clean.
Our end of tenancy cleaning service is the most thorough clean you can book. It's designed for homes that are completely empty, so the cleaning team can clean even more hard-to-reach areas - including the inside of cupboards & appliances.
Our deep cleaning service is more thorough than regular cleaning, but is designed for homes that are still being lived in.
Ideally the property should be fully cleared. The only items that should be left in the property are those staying in the property after your tenancy ends. If you require the inside of cupboards to be cleaned, these will need to be emptied in advance of the clean.
We take a card payment when you book. We accept Visa, Mastercard and American Express payment cards.
We can collect keys from a key safe, a neighbour or your estate agent (within a ten minute journey of the property). Just let us know where the keys will be in the ‘Any other details?’ section of the booking form.
It usually takes your cleaning team 3-5 hours to complete an end of tenancy clean.
The cleaning team will bring everything they need for your end of tenancy clean, including all products and a vacuum cleaner.
If we miss anything, let us know within 72 hours and we’ll come back and reclean it for free.
Commercial cleaning
Tailored contract cleaning for workplaces. Every day, every weekday, or whenever suits you.
1. Quote
Just enter your details and we’ll send you a price.
2. Call
We’ll give you a call to discuss your needs and answer any questions you have.
3. Clean
After we’ve delivered a 5-star clean, we’ll bill your card & send you an invoice for easy expensing.
Most popular questions
We have availability for regular office cleaning all over London.
We'll send you the highest rated office cleaners in your local area.
Your office must have a mop, bucket and vacuum cleaner.
If you want your cleaner to use specific sprays and cloths, you need to provide these too. Alternatively your cleaner can provide their own cloths and sprays for a small fee.
When you fill out our online quote form, we'll ask you the best time for your cleans to take place.
We have plenty of cleaners available during out-of-office hours - just let us know when suits you best, and we'll get you booked in.
Once we have all the details about your office, we'll work out how many hours the clean will take and then decide how many cleaners to send.
For small offices, you may only need one cleaner, while larger office spaces may require a team of cleaners.
However many cleaners we send, we'll make sure that the same highly-rated cleaners are sent to each of your cleans.
Once you've signed up with Housekeep, you can book deep office cleaning through your online account.
In addition to deep cleaning, you can also request other specialist cleaning services for your office, including:
- Carpet & upholstery cleaning
- Antiviral sanitisation
- Internal & external window cleaning
If you're looking to book a deep clean as your first clean with Housekeep, please do let us know in the 'Other requirements' field when completing our online quote form.
All cleaners carry Housekeep ID in their mobile app. If you need cleaners to carry your ID while in your office, please tell us when you book.
If you need cleaners to wear a uniform when cleaning, please tell us when you book so we can arrange this.
You can give your cleaner spare keys so they can clean while your office is empty.
Just hand the keys to your cleaner and add the locking instructions to your online account.
We'll remove any identifying information from your keys and add a unique tracking code to them. This ensures that only your cleaners can identify the building that is accessed with your keys.
Alternatively you can let your cleaner in, or provide access via reception or a key safe. This is all managed in your online account.
In the event that your cleaner books some time off, you can instantly arrange a cover cleaner through your online account. Alternatively, you can contact our office cleaning support team who will be able to give you a hand getting this organised.
We also have a team of cover cleaners on standby, who are ready to help with same-day cover in the event of sickness or emergency.
Tradespeople
Wonky walls, pesky plumbing, or even some landscape gardening. We have a tradesperson for every job in your home.
1. Click
Enter your details & tell us about the job. We’ll send you a fast, free, no-obligation quote.
2. Confirm
We’ll schedule the work at a time that suits you. Then we’ll send you an email to confirm.
3. Complete
We’ll send a tried & trusted local tradesperson to complete the work. On-time & on-budget.
Most popular questions
All of our tradespeople are tried, trusted & qualified for the job, with plenty of experience. And we collect reviews and feedback from every booking to ensure 5* quality.
When you fill out our online form, we'll ask for your address. We'll make sure that you're matched with a trusted local tradesperson who's based near you.
Yes - all of our tradespeople are fully insured.
We've got great customer service, and our responsive support team are at hand to help if any issues come up during your booking.
We have tradespeople available at short notice or for advance booking. Once you’ve confirmed you’d like to go ahead, we’ll book you in at a time that works for you.
We’ll provide a detailed quote before we confirm your booking. We’ll include any parts, labour, VAT, parking charges, travel fees or other costs. If it's required, you can also request that we quote for waste disposal at the same time.
If any unforeseen or follow-up work is required, we’ll contact you immediately to make sure you’re happy to go ahead. You're in full control.
Our tradespeople service is COVID-19 secure; we're going above and beyond government guidance, and have introduced enhanced hygiene processes for all bookings. We’re also taking all the steps we can to maintain social distancing and ensure trade jobs are delivered safely.