How it works

How carpet cleaning works

1. Need your carpets cleaned?

We can help - whether you need to remove a small stain, or clean every carpet in the house

2. Get a quote & book online

You can request carpet cleaning as part of a deep, after builders or end-of-tenancy clean

3. We'll give you a call

Once you've booked online, we'll give you a call to discuss your needs & schedule your clean

4. We'll select the perfect method for cleaning your carpets

Different carpets & conditions need different approaches. We'll bring all the kit we need

5. We'll deep clean your carpet

Our carpet cleaning specialists will make your carpet as good as new

6. Housekeep quality guarantee

If you're not totally satisfied, we'll re-clean for free

Why choose Housekeep?

Best local carpet cleaners

We've completed over 1m cleans, with an average rating of 4.9-stars

Get a quote online

Fill out our online form to get an instant quote for your carpet. If you have any questions, just drop us a message

Professional service

We're an award-winning service you can trust. All carpet cleaners are experienced and background checked

COVID-19 Secure

We've introduced enhanced cleaning, handwashing & hygiene procedures for all carpet cleans

We're carpet cleaning experts

We'll bring the products, equipment and expertise required to make your carpets as good as new

Slots available at short notice

We have availability for short notice bookings in all areas - just let us know when works best for you

What you get with Housekeep

What's included in carpet cleaning?

What's included in carpet cleaning?

Carpet cleaning includes:

  • Staining assessment & treatment
  • Vacuuming carpets
  • Deep-cleaning of carpets, using hot water extraction*

*Hot water extraction is not suitable for all carpets. If hot water extraction isn't appropriate for your carpet, we can use alternative methods to achieve the same fantastic result

Ready to get a quote?

Get a quote

Frequently asked questions

We have a range of carpet cleaning methods to suit all types of rug & carpet.

After you book, we'll call you to get more information about your carpets. From that infomation, we'll determine the best method for cleaning your carpets & bring all the tools for the job.

Usually we'll use the 'hot water extraction' method, but this isn't suitable for all carpets. If the carpet is too delicate for hot water extraction, we can use other cleaning methods that will also leave you carpets as good as new.

You should clear your carpet as much as possible prior to your cleaner's arrival, to ensure they can access and thoughly clean all areas of the carpet.

If you're booking carpet cleaning as part of an end of tenancy clean, you should have moved out of the property before your cleaner's arrival - the only items left should be those that are staying in the property after you move out.

You can request carpet cleaning as part of any deep, end of tenancy or after-builders clean.

Light stains can be removed with carpet cleaning. Heavy staining might not be rectified with cleaning, and may require colour correction treatment or a carpet replacement to restore.

Your cleaner will always do their best to restore your carpet to its original condition & will advise on the best course of treatment.

We're using enhanced cleaning, handwashing and hygeine procedures, and we're asking customers and cleaners to maintain social distancing during all carpet cleans.

About carpet cleaning

Carpets and rugs can harbour bacteria and germs, such as COVID-19. Over time, they'll also lose some of their colour and can pick up unpleasant stains and odours from spillages.

Our carpet cleaning service removes germs bacteria, allergens, stains and odours from all types of carpets. Our service will revitalise your carpets, leaving them softer, cleaner and healthier.

To book carpet cleaning, simply fill out our online form and a member of the team will give you a call to help get you booked in. You can request carpet cleaning as part of a deep, after builders or end of tenancy clean.

Once we have the details about your carpets, we'll decide on the most suitable treatment and bring all the kit we need. We'll either use hot water extraction, or a different cleaning method, depending on the material and condition of your carpets.

Our carpet cleaning service is COVID-19 secure; we’ve introduced enhanced cleaning, handwashing and hygiene processes, and we’re taking all reasonable steps to maintain a 2 metre distance during cleans.

We’re the UK’s market leader in home cleaning services, having delivered over one million cleans, with a 4.9-star average rating. Our service has also won multiple awards, including Service Business of the Year and Consumer Business of the Year

Join our happy customers in West Ham

Really nice lady. Very professional job and really cared about doing a good job. Please pass on our thanks. James and Debra
Yesterday
J
Bow
Amazing as always, Shamin is a great cleaner, very attentive and thorough. We are always glad to see her
Yesterday
Daniela
Bakers Arms
Nicoleta was extremely professional. She invited me to explain what I requested. She did actually listen and did not waste any time with getting her job done. I rate her as excellent
Yesterday
L
Bow
Excellent as always - arrived on time, cleaned as instructed and a all round nice person. Thank you
Yesterday
S
Aldersbrook
Open communication about what was feasible in the time. Excellent kitchen and bathroom is sparkling.
2 days ago
P
Forest Gate
Keite is great! Really efficient and thorough and the appartment looked beautiful when she left!
2 days ago
S
Hackney Marshes
We rely on Oana to keep us going in our busy lives. She has been a great help and a nice person to have around
2 days ago
G
Bakers Arms
Gabriela is great, totally reliable, does a very thorough clean and always checks to see if everything has been done to my satisfaction, which is always yes.
3 days ago
M
Aldersbrook
We managed very well , she works fast and very clean , I needed to keep an eye as the flat needed to be very clean , if she was livening in our area I would take her for my home . I live in Edgware so it's far from the flat . I recommend her ! She is nice and works fast and good !
4 days ago
M
Bow

Areas we cover in West Ham

  • Bow
  • Hackney Wick
  • Leyton
  • Leytonstone
  • Maryland
  • Plaistow
  • Stratford
  • Temple Mills
  • Upton Park
  • West Ham

About the Housekeepers

West Ham’s best cleaners

Proven and reliable

Every cleaner has at least 6 months’ professional cleaning experience.

Vetted & background-checked

We interview every cleaner in person and do an 8-step background check.

5* ratings

We collect reviews and feedback from every clean to make sure cleaners are 5* quality.

Tech-enabled

We support Housekeepers 7 days a week and help them travel between jobs faster.

Marinela

Marinela

Areas covered:

Chapel End Hoe Street Leytonstone Snaresbrook South Woodford Upper Clapton Woodford Bridge

Review:

“Marinela was amazing. Best clean I've had. She was so professional, thorough, friendly and she was so lovely to my cat. Thanks so much :).”

S, Hale End - Yesterday

Sharon

Sharon

Areas covered:

Bethnal Green Hackney Central Hackney Marshes Haggerston Homerton Kingsland Road Victoria Park

Review:

“I'm very happy with Sharon. A really good quality of clean and gets on with it around our changing family circumstances..”

J, Bethnal Green - Yesterday

Victor Osayi

Victor Osayi

Areas covered:

Fish Island Limehouse Mile End Old Ford Olympic Park Stratford Stratford City

Review:

“Victor did a brilliant job and offered to clear out the rubbish. He also cleaned a few extra details, which was very helpful..”

h, Dalston - Yesterday

West Ham news

Support

Here for you every day

We’re here for you, Monday-Friday from 08:00 to 18:00, and on weekends from 08:00 to 17:00.