1. A warm smile at the door 😊
A smile is the easiest way to leave a super first impression. No one wants to invite someone into their home for the first time who is preoccupied with their phone, or too rushed to introduce themselves. A big smile and a friendly, professional introduction really gets the experience off to a great start. In fact, some research in the retail sector has found that people are willing to spend 40% more if they are served with a smile - if that’s true then this could be one of the easiest ways to boost tips!
2. Complete detailed, thorough cleaning - doing a better job than your customer could
Sparkling taps, mirrors and shower glass will help to give your clean the wow-factor. And getting into those corners that people don't think to clean will really add to the 5-star experience – think skirting boards, plug holes, behind doors and the bin. And if there's any time left over at the end of the clean, double-check your work. If everything's sparkling clean, use the last few minutes to go the extra mile and complete some tasks outside of the general clean. It's a sure-fire way to wow your customers!
3. Really care for your customers’ home and belongings
Cleaning is a really personal service. After all, you're responsible for caring for someone’s belongings and making their home beautifully inviting for their return.
There are lots of little touches you can add to show your customers you really care – things like ensuring all the lights are turned off before leaving, checking the windows are closed in the winter, taking the washing out of the machine to dry, and leaving the post on the table. These little touches show care has been taken and their home is being well looked after.
And don't forget - if you’ve moved any items to clean beneath them, make sure you put them back where you found them.
4. Complete the specific tasks booked & follow instructions carefully
Everyone is different - and so are their homes - so each clean is going to be unique.
There are general tasks like cleaning the bathrooms and kitchen that will almost always need doing, but people often have specific tasks they would like to be done (or not done!). We've made it super easy for your customers to chat with you or leave instructions on your app – so you know exactly what they're expecting. As well as leaving specific cleaning instructions, your customers can also book other services – like inside oven cleaning, indoor window cleaning, laundry or ironing. Here's more info on checking your customers' instructions & tasks: How do I check my customer's cleaning instructions?
We've also added a handy feature that highlights any new tasks and instructions added by your customers. Just look out for the little flag & highlighted instructions to see what’s changed!
5. Communicate with your customers
Whether this is a lovely message left behind after the clean, a reminder that some products are running low, or a call when you're running a little late - communication is always welcome. If you need to contact your customer before or after the clean, or they're not at home and you need help, you can call or chat with them through your Housekeep app.
Round up
Following each of these top tips will show your customers how much you care - leading to great ratings & reviews.
But it’s also the personal touch of each brilliant Housekeeper that makes the service personal, and we love that everyone has their own unique ways to make the experience special for their customers.
We love seeing wonderful reviews about great cleans or hearing stories from Housekeepers about the great relationships they have with their customers.
Keep up the great work, everyone - you really are the UK's best home cleaners!