Housekeep welcomes new Head of Customer Experience

Housekeep welcomes new Head of Customer Experience

We're delighted to welcome Charlie Ferris to the Housekeep team as Head of Customer Experience.

Charlie joins Housekeep from home services provider Utility Warehouse, where he was head of their award-winning customer support team, and most recently Head of Customer Strategy.

In this newly created role, Charlie will be responsible for the experience of both customers and Housekeepers. Charlie will also join Housekeep's leadership team & manage Housekeep's London-based customer and Housekeeper support team.

Charlie said "I am looking forward to helping Housekeep deliver world class and effortless customer experiences. Where customers never have to think about cleaning ever again. And our Housekeepers can do what they do best - provide five star cleans"

Housekeep CEO Avin Rabheru said "We're delighted that Charlie is joining Housekeep. Charlie brings top tier experience to our management team at an exciting time for Housekeep, as we expand into end-of-tenancy cleaning, tradespeople and other home services. We're excited to see him take a leading role in our mission to own the home in the coming years"