You pay a minimum one hour callout charge for an appliance repair or installation job.
If it's a repair job, the tradesperson will let you know whether your appliance can be repaired once they've investigated the issue. If a repair isn't possible, you'll only pay the callout charge. The tradesperson will advise on the next steps, and may suggest a replacement instead of a repair.
If your repair or replacement job takes more than one hour, you’ll be charged for the additional time in 30 min increments (plus the cost of any materials).